Open to opportunities

Marco Arista

@marcoarista

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Project Manager and Implementation Lead delivering B2B SaaS adoption and retention.

Peru

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What I'm looking for

I’m looking for a remote role where I can lead B2B SaaS delivery—implementation, adoption, and customer success—while translating client needs into product value. I thrive partnering with Product, Engineering, and executive stakeholders.

I’m a Project Manager and Implementation Lead with 3+ years of international experience delivering B2B SaaS solutions across the U.S., Latin America, and 10+ countries. I manage the full client lifecycle—from implementation and onboarding to adoption, retention, and product feedback.

In my most recent work, I led end-to-end delivery for strategic enterprise accounts, coordinating cross-functional teams of 13+ members across Product, Engineering, and Support. I’ve executed software feature rollouts to 30+ enterprise accounts and achieved a 100% adoption rate with zero critical incidents.

I also serve as the bridge between client needs and product direction. I translate structured feedback into actionable product insights—supporting roadmap decisions, feature prioritization, and release planning—while acting as a primary escalation point to align expectations with delivery timelines.

I’m especially proud of implementation outcomes: I led end-to-end delivery of a global SaaS program across 10+ countries, maintaining user adherence above 90% throughout the project lifecycle. Open to remote roles, I’m looking to bring strong stakeholder management, UAT rigor, and hands-on onboarding expertise to project management, implementation, customer success, or product operations.

Experience

Work history, roles, and key accomplishments

Project Manager

Dimagi

Mar 2026 - Jun 2026 (3 months)

Led end-to-end delivery for strategic enterprise accounts by coordinating cross-functional teams of 13+ across Product, Engineering, and Support. Rolled out software features to 30+ enterprise accounts, achieving 100% adoption with zero critical incidents and partnering with Product on release planning and prioritization.

B2B SaaS Enterprise Account Management Implementation Management Cross functional Leadership UAT & Acceptance Criteria Stakeholder Management Jira

Senior Project Analyst

Dimagi

Apr 2024 - Feb 2026 (1 year 10 months)

Served as primary client contact and account manager for 40+ enterprise accounts, driving onboarding, product adoption, and long-term retention. Doubled user adherence by redesigning onboarding flows and training, and led a global SaaS implementation across 10+ countries, maintaining user adherence above 90% while translating feedback into product requirements and user stories.

& Customer Success Account Management Onboarding Product Operations User Stories Bilingual Documentation Agile Delivery Stakeholder Management

Project Coordinator & AM

Bi2bit

May 2023 - Apr 2024 (11 months)

Managed multiple concurrent software implementation projects for enterprise clients across Latin America and the United States. Defined and reported project KPIs to senior stakeholders, supported retention and pre-sales with solution proposals, and provided Agile project management to improve delivery velocity.

Project Management Implementation Management Account Management Pre sales Support KPI Reporting Agile Stakeholder Management Cross functional Coordination & Customer Success B2B SaaS

ITSM Specialist

Bi2bit

Nov 2022 - May 2023 (6 months)

Managed end-to-end IT Service Management (ITSM) implementations for enterprise clients across Latin America. Designed automated workflows and performance dashboards for KPI tracking and coordinated product demos, end-user training, and go-live support across multiple client accounts.