Maireni Flores

I’m a logistics operations professional with más de 25 años de experiencia liderando equipos de operaciones y servicio al cliente en entornos logísticos complejos. I’ve supervised FedEx Express operations aéreas, terrestres y de courier across República Dominicana and the region LAC, staying focused on excelencia operacional, mejora continua, and KPI compliance.

In my most recent role (Gerente de Soporte y Automatización | FedEx Express), I supervised multifuncional teams to ensure KPI performance across the Caribe y Centroamérica region. I diseñé e implementé soluciones de envío personalizadas para grandes clientes corporativos and generated annual savings of USD 500,000 through automation of operational and customer processes, while leading operational audits and continuous improvement projects with regional teams.

Earlier, as Gerente de Servicio al Cliente, I fundé y gestioné el primer Centro de Atención al Cliente en República Dominicana and implemented processes for account opening and quality control that consistently exceeded 90% in service levels. I also led Gerente de Operaciones de Estación responsibilities—station daily operations, feeder aircraft implementation in Santiago, and resource/budget management—and I’ve been recognized as Gerente del Año and Gerente del Trimestre.