Open to opportunities

Noel Neagle

@noelneagle

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People-first problem solver with a decade of experience in education.

United States

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What I'm looking for

I'm looking for a remote role in the edtech space that values learning and collaboration.

I'm Noel Neagle, a dedicated professional with over a decade of experience in education, project management, and customer success. My journey has taken me from teaching in elementary classrooms to managing programs at Amazon, and most recently, leading customer service and sales at an HVAC company. I thrive on building relationships, creating effective systems, and helping people—whether they're clients, students, or teammates.

In my current role as Customer Service Manager at Hurliman Heating and Cooling, I manage day-to-day operations and lead a dynamic customer service team. My focus on client satisfaction has led to increased monthly revenue through effective sales strategies. I also have experience as a Substitute Teacher, where I adapted quickly to different classroom environments, ensuring that learning remained consistent. My background in program coordination at Wunderman Thompson and Amazon has equipped me with the skills to improve processes and drive performance.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher

Current

Nine Mile Falls Elementary

Jan 2023 - Present (2 years 6 months)

Taught K–6 classrooms across subjects, adapting quickly to different student needs. Built relationships with staff and students, keeping learning consistent in the teacher’s absence.

Classroom Management Curriculum Development Relationship Building Educational Technology Lesson planning

Current

Customer Service Manager

Current

Hurliman Heating and Cooling

Jan 2025 - Present (6 months)

Managed day-to-day operations and led the customer service team at a fast-paced HVAC company. Handled sales of service plans, renewals, and client upsells, boosting monthly revenue.

Customer Service Sales Team Leadership HVAC Operations Client Management Revenue Scheduling Communication

Program / Resource Manager

Amazon XCM

Jan 2021 - Dec 2022 (1 year 11 months)

Maintained 85%+ utilization while improving project profitability by 25%. Streamlined onboarding and planning, reducing deployment delays by 30%.

Program Management Resource Management Onboarding Process Improvement Deployment Supply Chain Management

Sales & Marketing Representative

Summit Cider

Jan 2017 - Dec 2018 (1 year 11 months)

Grew B2B sales and customer base, leading to a promotion within one year. Represented the brand at events, driving awareness and product demand.

B2B Sales Customer Acquisition Brand Representation Event Management Marketing Strategy Product Promotion Relationship Building Market Research

Sr. Resource / Program Coordinator

Wunderman Thompson

Jan 2020 - Dec 2021 (1 year 11 months)

Supported staffing and project coordination for top-tier clients like Amazon and Microsoft. Improved onboarding and team processes to help scale performance.

Project Coordination Staffing Process Improvement Client Management Onboarding Scaling Collaboration

Elementary Teacher

Coeur D'Alene School District

Jan 2015 - Dec 2019 (4 years 11 months)

Designed and taught engaging lessons for K–4 students, with a focus on literacy and growth. Built strong relationships with families, colleagues, and students to support learning.

Elementary Education Classroom Management Curriculum Development Educational Technology

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Science, Elementary Education

Obtained a Bachelor of Science in Elementary Education, focusing on literacy with a K–12 endorsement. Became a state-certified teacher in 2013, preparing for a career in elementary education.