Open to opportunities

Katie Pounds

@katiepounds

Message

Detail-oriented customer service professional driving engagement and program success.

United States

Message

What I'm looking for

I seek roles where I can coordinate programs, build stakeholder relationships, and use digital outreach and data to drive engagement and organizational growth.

I am a detail-oriented customer service and program coordinator with 3+ years of experience in outreach, relationship management, and program delivery. I have led large-scale academic and enrichment programs, advised student leaders, and managed client relationships to achieve measurable engagement and satisfaction.

At Regency Homebuilders I managed warranty and customer service for 200+ clients, improving service tracking and stakeholder communication; at Mississippi State University I coordinate conferences and digital content to align campus partners and promote events. I combine strong communication, digital outreach, and data systems skills to enhance customer experience and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Guest and Conference Services Coordinator

Current

Mississippi State University

Mar 2025 - Present (7 months)

Coordinate large-scale academic and enrichment programs supporting thousands of students and external participants; liaise with campus departments and external organizations to align resources and goals while advising student leaders and staff to improve readiness and compliance.

Program Coordination Stakeholder Management Student Advisement Digital Content Communication Microsoft Office Qualtrics

Social Media & Services Coordinator

P7 Sports Academy

May 2022 - Mar 2025 (2 years 10 months)

Designed and executed digital communication campaigns for 100+ youth programs to boost registration and engagement, coordinated event logistics, supervised part-time staff, and maintained program participation data for reporting.

Social Media Management Content Strategy Event Coordination Data Collection Adobe Creative Suite Canva Communication Microsoft Office

Warranty and Customer Service Manager

Regency Homebuilders

May 2022 - Mar 2025 (2 years 10 months)

Managed warranty and customer service operations, guiding 200+ clients through resolution processes, coordinating vendors and subcontractors, and implementing process improvements to enhance responsiveness and satisfaction.