Don Merrick
@donmerrick
Customer support professional targeting remote service roles, bringing 14+ years of experience resolving concerns and documenting outcomes.
United StatesWhat I'm looking for
Across education, customer service, and business operations, I’ve built experience listening carefully, resolving concerns, and explaining information clearly. I’m targeting remote Customer Support, Customer Success, Client Services, Member Support, and Service Operations roles.
At N.B. Mills Elementary School, I manage a complex daily workload and maintain accurate records, assessments, progress data, and required documentation. I communicate with students, families, administrators, and colleagues, including handling sensitive conversations professionally.
I analyze performance data to identify gaps, adjust plans, and communicate results to stakeholders. I also create written procedures and support materials that turn complex information into clear, usable steps.
My earlier hospitality, customer service, culinary, and operations experience includes customer-facing service, troubleshooting, staff support, and day-to-day operations. I use tools including Microsoft Word, Google Docs, Zoom, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Fourth & Fifth Grade Teacher
N.B. Mills Elementary School
Jul 2022 - Present (4 years 3 months)
Manage a complex daily workload across multiple subject areas while maintaining accurate records and documentation. Communicate clearly with students, families, administrators, and colleagues, handling sensitive conversations professionally.
Fourth Grade Math & Science Teacher
Mill Creek Elementary School
Jan 2019 - Dec 2022 (3 years 11 months)
Planned and delivered differentiated instruction while tracking performance information and maintaining documentation. Built productive relationships with students, families, and colleagues while addressing behavior and performance concerns professionally.
First & Fifth Grade Teacher
Deerwood Elementary School
Jan 2017 - Dec 2019 (2 years 11 months)
Taught core subjects in inclusive classrooms and adapted communication and instruction for varied needs. Integrated STEM, robotics, and coding activities to support problem solving and technology fluency.
Certified Substitute / Long-Term Substitute
Osceola County Schools
Jan 2013 - Dec 2016 (3 years 11 months)
Selected for long-term assignments based on reliability and adaptability. Taught elementary and middle school assignments, including a full-semester Physical Science assignment and a full-year seventh-grade ELA assignment.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Arts, Elementary Education
Grade: 3.83
Bachelor of Arts in Elementary Education from the University of Phoenix, Orlando, FL, completed in 2016 with a GPA of 3.83.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Don?
You can contact Don and 90k+ other talented remote workers on Himalayas.
Message DonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
