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Noelle Lyles

@noellelyles

Outbound logistics leader at THUMA who cut middle-mile transportation spend by 30% and launched a nationwide donation program.

United States

Message

At THUMA, I manage outbound transportation strategy across domestic and international parcel and White Glove networks, including a $16M budget. I reduced middle-mile transportation spend by 30% by redesigning the logistics strategy.

I launched a nationwide donation program that reduced return costs by 25%, exceeding its 15% target. I also drive carrier performance governance and use data and AI-driven analysis to inform carrier selection and network design.

As Manager, Outbound Logistics, I joined a cross-functional team that implemented Narvar and ShipHawk and launched the initial White Glove delivery service. Earlier, I built onboarding materials at HELIXSLEEP and oversaw daily operations for more than 10,000 independent contractors at HANDY TECHNOLOGIES.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Outbound Logistics

Current

Thuma

Sep 2024 - Present (2 years 1 month)

Manage a $16M outbound transportation budget, leading transit and operational strategy for domestic and international parcel and White Glove networks. Reduced middle-mile transportation spend by 30% and return costs by 25% through strategic redesign and process improvements.

Supply Chain Management Logistics Transportation Cost Reduction Contract Negotiation Carrier Management Data Analysis AI Tools Team Leadership Process Improvement Reverse Logistics KPI Management Vendor Management Budget Management

Manager, Outbound Logistics

Thuma

May 2021 - Sep 2024 (3 years 4 months)

Expanded service capabilities through cross-functional collaboration and onboarded national white-glove carriers. Reduced returns spend by 25% and implemented digital transformation platforms including Narvar and ShipHawk.

Logistics Carrier Management Cross Functional Collaboration Digital Transformation Narvar ShipHawk Training program development Process Improvement Cost Reduction

Associate, Outbound Logistics

Thuma

Nov 2020 - May 2021 (6 months)

Built foundational supply chain operations from the ground up as the first operations leader, establishing inventory processes, systems, and carrier relationships. Developed SOPs and supported onboarding of 3PL and parcel partners.

Supply Chain Operations Inventory Management SOP Development 3PL Management Reporting Data Analysis

Tipstaff

City of Philadelphia

Jun 2017 - Nov 2020 (3 years 5 months)

Reported directly to the Assistant Director of Courtroom Operations in the Philadelphia Court of Common Pleas. Ensured effective communication between the court and jurors throughout the jury selection and trial process.

Communication Skills Court Operations Jury Coordination

Senior Customer Experience Associate

Helix Sleep

Feb 2015 - Jun 2017 (2 years 4 months)

Created and managed internal onboarding materials for CX specialists and defined team processes. Developed and led the go-to-market strategy for retail expansion, executing a month-long pop-up activation in Portland, OR.

Customer Experience Onboarding Training Go To Market Strategy Retail Expansion Project Management

Senior Operations Associate

Handy Technologies

Mar 2014 - Dec 2015 (1 year 9 months)

Promoted from Customer Experience Associate and exceeded monthly efficiency goals by maintaining contractor supply and increasing demand. Oversaw daily operations for over 10,000 independent contractors.

Operations Management Contractor Management Customer Satisfaction Efficiency Improvement Data Analysis