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Melissa Lockwood

@melissalockwood

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Operations Director, Logistics & Fulfillment at Revival Rugs, Inc., who cut shipping costs per order by over 50%.

United States

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At Revival Rugs, Inc., I direct fulfillment across a multi-node distribution network supporting DTC, wholesale, and international channels. I manage 3PL performance, inventory flow, and order execution as the business scales.

I led a multi-phase ERP/WMS implementation and warehouse network redesign, and developed executive scorecards tracking fulfillment and inventory KPIs. I also reduced average shipping cost per order by over 50% through packaging optimization.

Previously at New Era Cap, LLC, I led distribution planning and 3PL partnerships across North American wholesale and e-commerce channels. My work included a DC relocation, SAP WMS integration, and a carrier conversion program; at Revival Rugs, Inc., I also consolidated international logistics providers to deliver $300K+ in annualized savings.

Experience

Work history, roles, and key accomplishments

Current

Operations Director, Logistics & Fulfillment

Current

Revival Rugs, Inc.

Jan 2023 - Present (3 years 8 months)

Directed fulfillment operations across a multi-node distribution network supporting DTC, wholesale, and international channels. Managed 3PL partnerships, inventory flow, order execution, and operational scalability, and led ERP/WMS implementation and network redesign.

Fulfillment Operations 3PL Management Distribution Strategy Order Management Inventory Optimization S&OP WMS Implementation KPI development SOP Development Process Automation Transportation Strategy Continuous Improvement Cross functional Leadership

Sr. Manager, Distribution

New Era Cap, LLC

Jan 2022 - Dec 2023 (1 year 11 months)

Led strategic supply chain and distribution planning across North American wholesale and e-commerce channels. Managed a $25M+ annual distribution budget and directed SAP WMS integration and facility design.

Supply Chain Planning Distribution Strategy Budget Management SAP WMS Project Management KPI development 3PL Management Carrier Conversion Stakeholder Communication

Manager, Distribution

New Era Cap, LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Managed all 3PL wholesale and e-commerce distribution operations, coordinating inbound/outbound workflow priorities. Developed distribution scorecards and drove corrective actions with 3PL partners.

3PL Management Distribution Operations KPI development OTIF Order Cycle Time SLA and OLA Performance Productivity Inventory Accuracy Foreign Trade Zone Operations Advanced Shipping Notices (ASN)Project Management

Sr. Distribution Coordinator

New Era Cap, LLC

Jan 2017 - Dec 2020 (3 years 11 months)

Managed 3PL e-commerce distribution facility operations and oversaw wholesale Canadian cross-dock and US outbound operations. Led vendor compliance reviews and chargeback resolution.

3PL Management E commerce Distribution Cross Dock Operations Vendor Compliance Chargeback Resolution