At Favourite Afro Stores, I handled customer inquiries about orders, payments, and deliveries across phone, email, and chat. I resolved approval, account access, and payment issues, and tracked complex delivery cases through to completion.
I also redesigned the approval process dashboard with help from the technical team. I monitored orders through delivery and worked directly with fulfilment teams to address delays.
At Maxico Hydrosolution Consults, I independently resolved customer interactions about service, billing, and accounts. I investigated platform issues using Zendesk and Salesforce, documenting resolution steps and following up on each case.
I also led outreach initiatives that strengthened stakeholder relationships and contributed to improved customer retention and product feedback. I hold a B.Sc. in Geology from Nnamdi Azikiwe University and certifications in foreign customer service and virtual assistance.
