Nomonde Blanket
@nomondeblanket
Customer-focused technical support specialist with strong digital banking and troubleshooting experience.
South AfricaWhat I'm looking for
I am an energetic technical support and digital banking consultant with extensive experience in customer-facing roles across payments, banking, e-commerce, and IT support.
I have helped merchants onboard and activate POS terminals, handled escalations, managed retentions and dormancy reporting, and liaised with third-party brokers and couriers to resolve delivery and activation issues.
In banking and fintech environments I provided digital banking consultancy, reset credentials, resolved technical account issues, and worked with systems such as IMSP, Customer View, IEX, SharePoint XDS, SalesForce, Hogan, Fusion, Communix and TransUnion.
I consistently deliver high-quality customer service in call-center and support settings, assist with web and app navigation, perform hardware and software troubleshooting, and train users to improve adoption and satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Service Desk Consultant
Xlink Communications
Jun 2022 - Present (3 years 8 months)
Assisted merchants with POS terminal onboarding and activation, managed troubleshooting, escalations and retention/dormancy cases, and reported activation and retention metrics to Vodacom partners.
AMHandled customer web navigation and app technical queries, resolved billing and delivery issues, processed refunds and escalations for online orders to improve customer satisfaction.
Desktop Support Engineer
Cybersec Clinique
Oct 2020 - Jul 2021 (9 months)
Responded to client support requests, conducted remote and on-site troubleshooting of hardware and software, and installed and maintained computer peripherals to restore client systems.
ABTechnical Banking Analyst
Absa Bank
Sep 2016 - Oct 2020 (4 years 1 month)
Provided digital banking consultancy, resolved technical profile issues including SIM holds and RVN changes, handled debit order reversals and POS transactions using multiple banking systems.
Customer Service Call Center Agent
DSV Courier
Nov 2014 - Feb 2016 (1 year 3 months)
Delivered fast, knowledgeable service on inbound/outbound calls, met call metrics, resolved account issues, and coordinated with service teams to implement solutions and improve service ratings.
Customer Care Consultant
Web Help SA
Mar 2014 - Nov 2014 (8 months)
Maintained accurate customer records, documented inquiries and feedback, promoted products to drive growth, and delivered consultative service to enhance client retention and meet performance benchmarks.
Call Center Agent
Edcon Financial Service
Sep 2013 - Feb 2014 (5 months)
Managed high-volume inbound and outbound calls, resolved service complaints, documented customer feedback, and used electronic tools to maintain strong call control and service ratings.
Education
Degrees, certifications, and relevant coursework
First National Bank (training)
TEFL Certificate, Teaching English as a Foreign Language
2016 - 2016
Completed TEFL certification while working in digital banking consultancy roles.
PC Training and Business College
Diploma, Information & Communication Technology
2012 - 2012
Completed a Diploma in Information & Communication Technology focusing on practical ICT skills and technical support.
ATAmazon.com (training/certificate)
Certificate, Business Administration
2009 - 2009
Completed a Certificate in Business Administration focused on customer support and order processing.
Florida Park High School
Matric, Secondary Education
Matriculated with a South African National Senior Certificate from Florida Park High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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