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Mpendulo Blessing KHANYEZA

@mpenduloblessingkhan

Customer support professional at CCI South Africa, troubleshooting BestBuy products and guiding international customers through orders and warranties.

South Africa

Message

At CCI South Africa (Pty) Ltd, I resolve tier-1 and tier-2 support questions for the BestBuy Campaign, helping customers with product setup, functionality, and compatibility. I also guide international customers through order updates, billing, protection plans, and warranty choices.

At Amazon, I provided remote email and omni-channel support to UK and North American customers, helping with late packages, returns, refunds, and exchanges. Earlier, I supported Foxtel subscribers at CCI South Africa (Pty) Ltd and coordinated moving-related communications as a Move Consultant at Ignition Contact Centre.

Experience

Work history, roles, and key accomplishments

Current

Sales & Support Advisor

Current

CCI South Africa (Pty) Ltd

Jul 2025 - Present (1 year 3 months)

Resolve tier-1 and tier-2 customer support inquiries regarding product functionality, setup, and compatibility. Guide international customers through order updates, billing inquiries, protection plans, and warranty choices.

Technical Troubleshooting Omni Channel Support Account Management Order Management SOPs Documentation

Move Consultant

Ignition Contact Centre

Nov 2023 - Apr 2025 (1 year 5 months)

Managed complex communication tracks for property buyers and first-time homeowners, serving as the primary point of contact during moving journeys. Partnered with internal teams and external stakeholders to verify documents and fulfill timelines.

Coordination Cross Functional Collaboration Root Cause Analysis Communication Skills Documentation

Customer Service Associate

Amazon

Aug 2022 - Sep 2023 (1 year 1 month)

Delivered email and omni-channel support for UK and North American customers, troubleshooting retail issues and processing returns/refunds. Accurately documented interactions while exceeding quality assurance and productivity baselines.

Email Support Omni Channel Support Troubleshooting Returns Processing Refunds Documentation Quality Assurance

Lead Generation Specialist

ClearCOM

Jan 2022 - Jul 2022 (6 months)

Connected with UK customers through outbound channels to identify home assistance needs. Captured and verified client background data before routing qualified briefs to expert teams.

Outbound Calling Rapport Building Data Entry Documentation Lead Qualification

Sales & Service Consultant

CCI South Africa (Pty) Ltd

Oct 2018 - Sep 2021 (2 years 11 months)

Maintained professional care for Foxtel subscribers, handling account management, billing inquiries, and technical troubleshooting. Suggested personalized package changes and promotions to retain customers.

Account Management Billing Technical Troubleshooting Customer Retention Communication Skills