Open to opportunities

Thandi Ngobeni

@thandingobeni

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Customer care and hospitality professional skilled in administration, service, and data entry.

South Africa

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What I'm looking for

I am seeking a customer-focused role in a collaborative environment where I can use administration, data entry, and service skills to improve operations and guest satisfaction.

I am a customer care and hospitality professional with hands-on experience in front-line service, reception, and administrative support. I have worked in restaurant and customer-service environments where I managed reservations, processed payments, and provided attentive service to guests and clients.

My background includes roles as a waitress, receptionist, and customer care agent where I maintained action records and databases, scheduled appointments, escalated issues when needed, and upheld company policies and confidentiality. I am detail-oriented, organized, and comfortable using point-of-sale systems and communication channels including phone and email.

I aim to leverage my strengths in data entry, recordkeeping, reporting, and customer relations to support operations, improve guest satisfaction, and contribute to efficient management decision-making.

Experience

Work history, roles, and key accomplishments

Receptionist

Gold Rush Bingo Morula

Jan 2024 - Jun 2025 (1 year 5 months)

Managed daily reservations and guest inquiries, processed cancellations/modifications, and maintained organized records of reservations and billing to ensure smooth check-in/check-out operations. Collaborated with front desk staff to resolve guest issues and maintain service standards.

Reservations Management Guest Service Billing Check Out Front Desk Collaboration Problem Solving

Customer Care Agent

Dpd Laser

Nov 2022 - Nov 2023 (1 year)

Served as first point of contact for customers via phone, email and in-person; investigated and resolved inquiries and maintained action records and databases to improve response efficiency. Escalated serious complaints and managed scheduling and confidentiality of customer information.

Customer Service Scheduling Escalation Management Confidentiality

Waitress

La Terazza Restaurant

Jun 2020 - Sep 2022 (2 years 3 months)

Provided table service including taking accurate orders via POS, presenting menus, delivering meals and drinks promptly, and ensuring guest satisfaction while maintaining cleanliness and resetting tables. Communicated effectively with kitchen/bar staff and handled payments.

Order Accuracy Guest Relations Table Resetting Communication Attention To Detail

Education

Degrees, certifications, and relevant coursework

Richfield Graduate Institute of Technology

Diploma, Management

2019 -

Studied management assistant-related coursework at Richfield Graduate Institute of Technology beginning in 2019, focusing on data entry, organisation, and reporting to support management decision-making.