At Treatwell, I scheduled and confirmed client appointments and resolved service issues through chat and email. My outbound confirmation calls reduced no-show rates by 20%.
At Keller Williams Realty, I handled outbound calls, qualified leads, and scheduled virtual consultations for real estate agents. I improved appointment conversion by 22% and generated an average of 25+ qualified virtual appointments monthly.
At Corvendra Ltd, I supported go-to-market efforts for Taxpaddi, an AI-aided tax filing platform, by qualifying leads and introducing the product to potential clients and investors. I exceeded the monthly lead quota for four consecutive months.
I’m independently trained in data and AI annotation, and I’ve used AI tools in daily workflows. I’m experienced in documenting interactions, interpreting policies and products, and deciding when to resolve an issue or escalate it.
