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CHIAMAKA NWAOGU

@chiamakanwaogu

Customer Service Representative at The Call Gurus, making 400+ calls daily and qualifying leads for sales teams.

At The Call Gurus, I made 400+ inbound and outbound calls daily, qualified leads, and passed them to the sales team while meeting performance targets. I also logged call outcomes and lead details in the CRM.

At Keller Williams Realty, I scheduled virtual consultations and improved appointment conversion by 22%, generating an average of 25+ qualified appointments monthly. At Treatwell, I handled appointment confirmations and customer support, helping reduce no-shows by 20%.

Experience

Work history, roles, and key accomplishments

Lead Generation Agent

The Call Gurus

Jul 2026 - Oct 2026 (3 months)

Made 400+ outbound and inbound calls daily, focusing on outbound lead generation. Engaged prospects, qualified leads, and logged call outcomes in CRM.

Lead Generation Outbound Calling Inbound Calling CRM Record keeping

Remote Outbound Sales Representative / Appointment Setter

Keller Williams Realty

May 2025 - Feb 2026 (9 months)

Conducted 80-100 outbound calls daily using VoIP and auto-dialer systems, qualifying leads and scheduling virtual consultations. Improved appointment conversion rate by 22% and generated 25+ qualified appointments monthly.

Appointment Setting Lead Qualification Outbound Sales VoIP Dialer CRM Objection Handling Follow up Zoom Slack

Remote Appointment Setter / Customer Support Associate

Treatwell

Jan 2023 - Feb 2024 (1 year 1 month)

Scheduled and confirmed client appointments via phone, email, and online booking systems. Reduced no-show rates by 20% and assisted wellness providers with onboarding and system training.

Appointment Setting Customer Support CRM Communication Skills Onboarding Record keeping