Nkele Taunyane

Handled customer complaints and queries professionally, maintaining high service standards and performance against quality/quantity targets. Offered product recommendations tailored to customer needs to improve customer satisfaction.

Founded and registered the business, serving 100+ clients and generating over P100,000 in revenue. Managed daily operations, clients, and staff while sustaining and growing the business through the COVID-19 period.

Managed office administration, client reception, and day-to-day operations. Prepared meeting minutes and formal reports following corporate governance sessions.

Provided IT user support and delivered staff training on systems, including GABS. Set up workstations and completed basic hardware and software maintenance.

Delivered IT user support and trained staff on systems during the attachment period. Assisted with workstation setup and performed basic hardware and software maintenance.

Assisted with sales and supported inventory operations to help keep store stock organized. Provided customer support in day-to-day retail activities.

Supported daily sales activities and assisted customers with product-related help. Helped maintain efficient front-line service in a retail environment.

Activities and societies: Industrial attachments at Lobatse Town Council and Ministry of Health (user support, systems training, workstation setup, basic maintenance); coursework included Electronic Commerce (functional website) and Project Management of Information Systems.

Completed a Bachelor of Business Information Systems with practical and coursework exposure including IT user support, staff systems training, and research on system performance after implementation.

Grade: 44 points

Activities and societies: School prefect (junior and senior levels); class monitor and PACT leader; participated in mathematics/science fairs and junior debates.

Completed secondary education at Lobatse Senior School, achieving 44 points.