Nkechi Martins
@nkechimartins
Experienced operations manager with a focus on efficiency and customer satisfaction.
What I'm looking for
I am an experienced professional with a proven track record in operations management, customer service, and administrative roles. Currently, I serve as the Operations Manager at the International School University of Ibadan, where I manage daily operations and ensure smooth coordination across departments. My efforts have led to a 25% improvement in efficiency through the development and implementation of streamlined workflows.
In addition to my role at the school, I also work as a Cook and Administrator at Nickel Cook at Home, where I provide high-quality culinary services while managing operational aspects. My previous experience as a Baker and Customer Service Representative at Tantalizer has equipped me with strong customer service skills and the ability to maintain high standards of service delivery. I am committed to operational excellence and have been recognized for achieving exceptional satisfaction scores from clients and stakeholders.
Experience
Work history, roles, and key accomplishments
Cook and Administrator
Nickel Cook at Home
Mar 2018 - Present (7 years 3 months)
Provided high-quality culinary services while managing operational aspects, including inventory and client relations. Streamlined food preparation processes, improving efficiency by 15%.
Operations Manager
International School University of Ibadan (I.S.I)
May 2019 - Present (6 years 1 month)
Managed daily school operations, ensuring smooth coordination across departments and adherence to institutional standards. Developed workflows that improved efficiency by 25% and oversaw meal schedules for over 200 students.
Baker & Customer Service Representative
Tantalizer, Aare Branch
May 2013 - Apr 2017 (3 years 11 months)
Managed customer orders and ensured high standards of service delivery. Maintained inventory accuracy and coordinated team activities to enhance efficiency and productivity.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Arts (Hons), Political Science
2011 - 2016
Studied Political Science with a focus on the political systems, theories, and practices. Developed analytical skills and a deep understanding of governance and public policy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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