Open to opportunities

Njeri Ndemo

@njerindemo

Message

Versatile Administrative & Digital Communications Coordinator with proven results.

Kenya

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a versatile and resourceful Administrative & Digital Communications Coordinator with over 3 years of experience supporting business operations and leading digital engagement for growing brands. My expertise lies in leveraging digital tools and platforms to streamline workflows, manage schedules, and coordinate meetings effectively. I have developed and executed social media strategies that increased engagement by 40%, showcasing my ability to enhance customer satisfaction and collaborate effectively across teams.

Throughout my career, I have been recognized for my clear communication, adaptability, and delivering results in both office and fully remote environments. My role as a Customer Success & Product Activation Specialist at Smollan allowed me to exceed monthly sales targets consistently while maintaining a customer retention rate of 95%. I am passionate about using technology to optimize processes and improve operational efficiency, and I thrive in fast-paced settings where I can prioritize multiple tasks and meet tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Product Activation Specialist

Current

Smollan

Feb 2025 - Present (4 months)

Consistently exceeded monthly sales targets by up to 15%, directly contributing to company revenue growth. Educated customers on product features and benefits through both in-person and virtual demonstrations (Zoom, Teams), ensuring smooth onboarding and high satisfaction rates.

Sales Customer Education Product Demonstrations Customer Retention Upselling Customer Feedback Analysis CRM Software

Front Desk & Administrative Coordinator

Branded Communication Agency Limited

Nov 2023 - Nov 2023 (0 months)

Managed daily administrative operations, including scheduling and call/email management, supporting a team of 12 in a hybrid work environment. Organized and coordinated an average of 20+ meetings and appointments weekly using Google Calendar and Zoom, ensuring seamless virtual and in-person collaboration.

Administration Scheduling Google Calendar Zoom)Client Communication Project Coordination

Social Media & Digital Communications Coordinator

Branded Communication Agency Limited

Jan 2007 - Dec 2020 (13 years 11 months)

Developed and implemented multi-platform social media strategies, increasing audience engagement by 40% and driving brand awareness. Managed content calendars and campaign rollouts using Google Workspace and Trello, ensuring consistent and timely messaging.

Social Media Strategy Content Creation Brand Awareness Google Workspace Trello Google Analytics

Education

Degrees, certifications, and relevant coursework

Kabarak University

Bachelor of Business Management with Information Technology, Business Management with Information Technology

Studied business management principles integrated with information technology concepts. Gained knowledge in leveraging technology for business operations and strategic decision-making.