Open to opportunities

Njeny eunice

@njenyeunice

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Customer-focused professional with 5 years in travel consultancy.

Cameroon

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What I'm looking for

I seek a role in a dynamic environment where I can leverage my customer service expertise and contribute to team success while fostering client relationships.

I am a customer-focused and results-driven professional with over 5 years of experience in the travel and education consultancy industry. My journey at VRES International has seen me progress from a Customer Service Representative to a Customer Support Specialist, where I have honed my skills in visa application processing, interview coaching, and issue resolution. I pride myself on my effective communication skills and my ability to understand and meet client needs in the education and immigration sector.

In my current role, I support students and travelers through the visa application process, ensuring smooth experiences by providing personalized assistance and timely follow-ups. I have successfully managed a high volume of customer interactions, achieving a 95% satisfaction rating based on post-service surveys. My commitment to quality service is reflected in my ability to resolve 85% of customer issues on the first contact, minimizing escalations and improving team efficiency. I am passionate about mentoring new team members and continuously seeking process improvements to enhance client experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

VRES International

Jan 2023 - Present (2 years 7 months)

Supported students applying to study abroad, including visa application processing, embassy appointment scheduling, and visa interview training. Assisted tourist and work visa applicants with complete documentation and guidance.

Visa Processing Embassy Communication Customer Satisfaction

Customer Service Representative

VRES International

Jan 2020 - Jan 2023 (3 years)

Answered all incoming phone calls and responded to all client emails with professionalism and accuracy, ensuring quick resolutions to inquiries. Provided clear and detailed information to students, parents, and visa applicants regarding admission processes, travel requirements, and documentation.

Client Communication Customer Service Relationship Building

Education

Degrees, certifications, and relevant coursework

University of Buea

BSc, International Relations

Studied International Relations at the University of Buea, Cameroon. Gained a comprehensive understanding of global political, economic, and social issues. Developed strong analytical and research skills applicable to diverse professional contexts.

All Saints Bilingual College

GCE Advanced Level Certificate

Completed the GCE Advanced Level Certificate at All Saints Bilingual College, Cameroon. Focused on a range of subjects, building a strong academic foundation. Developed critical thinking and problem-solving abilities.

All Saints Bilingual College

GCE Ordinary Level Certificate

Obtained the GCE Ordinary Level Certificate from All Saints Bilingual College, Cameroon. Covered foundational subjects, establishing a broad knowledge base. Enhanced organizational and study skills.