Diane Ngang

I've supported guests and customers at Caesars Palace Dubai, The Retreat Palm Dubai MGallery by Sofitel, and MTN Cameroon, resolving inquiries across phone, email, and face-to-face channels.

At Caesars Palace Dubai, I helped support pre-opening and operational activities, managed guest requests, coordinated with internal departments, and maintained accurate customer records using Opera PMS, Revinate, and Cisco Call Manager.

I've handled high volumes of calls, complaints, reservations, wake-up calls, messages, documentation, and meeting room arrangements while maintaining professional, personalized service.

I'm fluent in English and French, organized, customer-focused, and ready to contribute communication, administrative, and remote support skills in a fast-paced multicultural environment.