Open to opportunities

NJ Boström

@njbostrm

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Dedicated client relationship specialist with extensive management experience.

Sweden

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What I'm looking for

I am seeking a role that values strong client relationships and offers opportunities for professional growth.

I am a dedicated Client Relationship Specialist with a proven track record in managing client interactions and enhancing customer satisfaction. My experience at Vinegar Hill Veterinary Group has equipped me with the skills to handle a high volume of communications while maintaining a calm and professional demeanor. I excel in multitasking, ensuring that both in-person and remote client needs are met promptly and effectively.

Throughout my career, I have demonstrated strong leadership abilities, particularly in my role as Assistant Manager at Pooch Pals LLC, where I managed a team of fifteen employees. My involvement in strategic meetings has allowed me to contribute to marketing initiatives that foster long-term client relationships. I take pride in my ability to train new hires and evaluate their performance, ensuring that our team consistently delivers exceptional service.

My educational background in Art History and Anthropology, combined with ongoing training in copywriting and professional development, has further enhanced my communication skills. I am passionate about creating genuine connections with clients and am committed to continuous learning and growth in my professional journey.

Experience

Work history, roles, and key accomplishments

Client Relationship Specialist

Vinegar Hill Veterinary Group

Sep 2020 - May 2024 (3 years 8 months)

Managed client relationships, prioritizing in-person assistance with a constant influx of emails, phone calls, and text messages. Maintained accurate doctor schedules and coordinated surgical procedures, providing pre-op instructions and post-procedure guidance.

Multitasking Cornerstone Customer Service Payment Processing Conflict Resolution

Assistant Manager

Pooch Pals LLC

Apr 2016 - Mar 2020 (3 years 11 months)

Directly managed a team of fifteen employees, conducting interviews and evaluating performance. Collaborated with the CEO and General Manager on company strategy for marketing and customer appreciation initiatives.

Team Management Interviewing Strategic Planning Marketing Customer Retention

Client Relationship Manager

Pooch Pals LLC

Jul 2015 - Mar 2020 (4 years 8 months)

Served as the first point of contact for prospective clients and resolved internal staff conflicts or scheduling issues. Coordinated schedules for all employees and clients using Pet Sitter Plus software.

Client Relations Conflict Resolution Scheduling Pet Sitter Plus Training

Professional Pet Care Provider

Pooch Pals LLC

Sep 2013 - Mar 2020 (6 years 6 months)

Demonstrated self-starter abilities and accountability in an unsupervised environment, leading to an internal promotion. Built genuine bonds and trust with clients, and completed professional dog training courses.

Self Starters Accountability Trust Dog Training Pet Care Time Management