Guillaume Gil
@guillaumegil
Client Relations Specialist with expertise in building long-term partnerships.
What I'm looking for
As a seasoned Client Relations Specialist, I bring over a decade of experience in fostering meaningful connections and driving business growth. My journey began in community management, where I successfully grew a Discord community from 0 to 5,000 members and a platform user base from 0 to 50,000. This role allowed me to develop a versatile business model adaptable across different regions, enhancing player retention and service quality.
In my role at EVOAB, I managed over 800 clients monthly, creating conflict resolution training modules and conducting market studies to innovate product development. My educational background includes certifications from Myers-Briggs Company, equipping me with strong interpersonal skills and conflict resolution expertise.
My professional ethos revolves around empowerment through active listening and strategic planning. I thrive in dynamic environments where I can leverage my skills in negotiation, team management, and client success to drive impactful results and sustainable growth.
Experience
Work history, roles, and key accomplishments
Content Creator Advisor
Le Grat Atelier Rock
Feb 2021 - Apr 2024 (3 years 2 months)
Advised content creators and influencers on brand partnerships and community engagement. Developed a product to enhance creator-brand relationships.
Customer Success Representative
BetaOAB
Jan 2016 - Dec 2017 (1 year 11 months)
Managed a portfolio of over 800 clients and aspiring entrepreneurs monthly, focusing on customer success and conflict management training. Developed training modules to enhance conflict resolution skills and improve client relations.
Technical Advisor
Société Française de Garantie
Jan 2007 - Jan 2016 (9 years)
Provided technical support in a call center for major brands, trained field representatives, and managed back office operations. Focused on customer satisfaction and technical solutions.
Community Manager
CastleProd
Mar 2013 - May 2015 (2 years 2 months)
Oversaw a community of over 17,000 gamers, engaging as an animator, podcaster, and moderator. Developed strategies to enhance community interaction and retention.
Education
Degrees, certifications, and relevant coursework
MYERS-BRIGGS COMPANY
License, Professional Coaching
2021 - 2024
Completed training and obtained licenses STRONG & TKI. Focused on mentoring content creators and influencers in their projects and brand relationships.
Challengermode
Certificate, Community Management
2022 - 2022
Managed the growth of a Discord community from 0 to 5000 members and the platform from 0 to 50000 members, overseeing competitions across 7 different video games.
BETAOAB-Portail auto-entrepreneur
Diploma, Customer Service
2016 - 2018
Gained experience in customer service and training as a Customer Success Representative, managing a portfolio of over 800 clients monthly. Developed training modules for conflict management and active listening.
CastleProd
Certificate, Community Management
2013 - 2015
Served as a Community Manager and Animator, managing over 17,000 players and engaging in podcasting and moderation.
Aix-en-Provence
Baccalauréat, Electronics
1999 - 2005
Acquired a Baccalauréat in STI Electronique, focusing on electronics and technology, which laid the foundation for further studies in electronic management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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