Open to opportunities

Guillaume Gil

@guillaumegil

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Client Relations Specialist with expertise in building long-term partnerships.

Sweden

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What I'm looking for

Seeking a role that leverages my expertise in client relations and community building to contribute to strategic growth and foster meaningful connections in a dynamic environment.

As a seasoned Client Relations Specialist, I bring over a decade of experience in fostering meaningful connections and driving business growth. My journey began in community management, where I successfully grew a Discord community from 0 to 5,000 members and a platform user base from 0 to 50,000. This role allowed me to develop a versatile business model adaptable across different regions, enhancing player retention and service quality.

In my role at EVOAB, I managed over 800 clients monthly, creating conflict resolution training modules and conducting market studies to innovate product development. My educational background includes certifications from Myers-Briggs Company, equipping me with strong interpersonal skills and conflict resolution expertise.

My professional ethos revolves around empowerment through active listening and strategic planning. I thrive in dynamic environments where I can leverage my skills in negotiation, team management, and client success to drive impactful results and sustainable growth.

Experience

Work history, roles, and key accomplishments

Content Creator Advisor

Le Grat Atelier Rock

Feb 2021 - Apr 2024 (3 years 2 months)

Advised content creators and influencers on brand partnerships and community engagement. Developed a product to enhance creator-brand relationships.

Content Creation Brand Partnerships Community Engagement Negotiation Project Management Strategic Planning

Customer Success Representative

BetaOAB

Jan 2016 - Dec 2017 (1 year 11 months)

Managed a portfolio of over 800 clients and aspiring entrepreneurs monthly, focusing on customer success and conflict management training. Developed training modules to enhance conflict resolution skills and improve client relations.

Customer Success Conflict Management Training Development Problem Solving Market Research Team Leadership

Technical Advisor

Société Française de Garantie

Jan 2007 - Jan 2016 (9 years)

Provided technical support in a call center for major brands, trained field representatives, and managed back office operations. Focused on customer satisfaction and technical solutions.

Technical Support Customer Service Training Back Office Operations Problem Solving Communication Skills

Community Manager

CastleProd

Mar 2013 - May 2015 (2 years 2 months)

Oversaw a community of over 17,000 gamers, engaging as an animator, podcaster, and moderator. Developed strategies to enhance community interaction and retention.

Community Management Content Creation Podcasting Social Media Management Team Coordination

Education

Degrees, certifications, and relevant coursework

MYERS-BRIGGS COMPANY

License, Professional Coaching

2021 - 2024

Completed training and obtained licenses STRONG & TKI. Focused on mentoring content creators and influencers in their projects and brand relationships.

Challengermode

Certificate, Community Management

2022 - 2022

Managed the growth of a Discord community from 0 to 5000 members and the platform from 0 to 50000 members, overseeing competitions across 7 different video games.

BETAOAB-Portail auto-entrepreneur

Diploma, Customer Service

2016 - 2018

Gained experience in customer service and training as a Customer Success Representative, managing a portfolio of over 800 clients monthly. Developed training modules for conflict management and active listening.

CastleProd

Certificate, Community Management

2013 - 2015

Served as a Community Manager and Animator, managing over 17,000 players and engaging in podcasting and moderation.

Aix-en-Provence

Baccalauréat, Electronics

1999 - 2005

Acquired a Baccalauréat in STI Electronique, focusing on electronics and technology, which laid the foundation for further studies in electronic management.