Open to opportunities

Niyonahisemo Jean d'Amour

@niyonahisemojeandamo

I manage customer services, digital business processes, and software development projects with accuracy and organization.

Rwanda

Message

What I'm looking for

I'm looking for an opportunity where I can contribute through accuracy, organization, technology, customer service, and teamwork while continuing to learn, adapt, and grow professionally.

I've managed daily operations at Dotado Stationery Store Ltd, supporting stationery sales, customer inquiries, tax declarations, business registration, Irembo services, and printing solutions.

I also designed banners, flyers, posters, and invitations while building strong organizational, customer service, and technical skills. At Canal+ Musanze Branch, I assisted customers with package selection and subscriptions, resolved inquiries, and promoted products.

Through my software development internship at Byose High Technology Ltd and my ongoing Project Management degree, I've applied HTML, CSS, JavaScript, PHP, and MySQL to coding, system analysis, debugging, digital printing, and graphic content production.

Experience

Work history, roles, and key accomplishments

Sales Agent

Canal+ Musanze Branch

Assisted customers in selecting and subscribing to Canal+ packages. Handled inquiries and resolved customer issues promptly, ensuring satisfaction.

Sales Customer Service Product Promotion

Store & Online Services Manager

Dotado Stationery Store Ltd

Managed daily store operations including sales of stationery products and customer inquiries. Provided online services such as tax declarations, RDB services, and Irembo services, and delivered printing, scanning, and photocopying services.

Customer Service Sales Printing Scanning Graphic Design Organizational Skills Technical Skills

Software Development Intern

Byose High Technology Ltd

Assisted in software development projects, gaining hands-on experience in coding, system analysis, and debugging. Supported digital printing solutions, including banner design and graphic content production.

HTML CSS JavaScript PHP MySQL System Analysis Debugging Graphic Design

Education

Degrees, certifications, and relevant coursework

Kepler College

Bachelor of Arts, Project Management

2025 -

Currently pursuing project management courses, including project planning, coordination, and leadership. Expected to graduate in 2028, gaining practical skills through group projects that strengthen teamwork, problem-solving, and communication abilities.

Hanika Anglican Integrated Polytechnic

A2 Certificate, Software Development

2020 - 2023

Completed A2 in software development with programming and system development skills using HTML, CSS, JavaScript, PHP, and MySQL. Developed strong analytical thinking, technical problem-solving, and system analysis skills.