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NITIN SHETTY

@nitinshetty

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Experienced Global Benefits Expert with a focus on client management.

India

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What I'm looking for

I seek a challenging role that fosters growth, collaboration, and innovation.

I am a seasoned professional with over 20 years of experience in Service Delivery Operations, Client Management, and Team Management. Currently, I serve as a Global Benefits Expert at Papaya Global India Pvt Ltd, where I leverage my expertise to enhance payroll technology and software solutions. My role involves collaborating with various internal teams to ensure accurate implementation of client requirements and statutory benefits across multiple countries.

Previously, I held managerial positions at Aon Consulting and Flipkart, where I successfully led teams in employee benefits management and catalog operations. My experience encompasses data analysis, project management, and operational efficiency, allowing me to drive significant improvements in service delivery and client satisfaction. I am passionate about fostering team development and implementing innovative solutions to enhance organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Global Benefits Expert

Current

Papaya Global India Pvt Ltd

Jun 2022 - Present (3 years)

Currently working as a Global Benefits Expert, involved in client calls to discuss payroll and benefit items, researching mandatory benefits in various countries, and providing support to internal teams for data accuracy in the payroll platform.

Client Management Payroll Processing Benefits Data Analysis Cross Functional Collaboration SaaS Solutions Stakeholder Engagement

Manager

Aon Consulting Pvt Ltd

May 2012 - May 2022 (10 years)

Managed a 31-member team in Global Benefits Support, overseeing employee benefits plan management, data analysis, and client onboarding into the Greater Insight Application while ensuring compliance with benefits legislation.

Team Management Benefits Data Analysis Compliance Onboarding Project Management Communication Skills Process Automation Quality Assurance

Team Leader – Catalog Management

Flipkart Online Service Pvt Ltd

Feb 2011 - Apr 2012 (1 year 2 months)

Led a team of 22 in managing product launches and catalog specifications, ensuring data accuracy and quality checks while collaborating with tech and business development teams.

Team Leadership Data Quality Product Launch Process Improvement Cross Functional Collaboration Performance Metrics SOP Development Audit Reporting

Work Leader

Fidelity Investments Business Services Pvt Ltd

Aug 2005 - Feb 2011 (5 years 6 months)

Managed a team of 28 associates in US health insurance and retirement benefits, focusing on process accuracy, error reduction, and training while ensuring effective communication with clients.

Team Management Health Insurance Benefits Process Improvement Client Communication Training Six Sigma

Process Associate

Intertitle (First American Corp)

May 2004 - Feb 2005 (9 months)

Worked as a Process Associate creating training materials and mentoring new hires in title insurance and mortgage processes while interacting with onshore counterparts for product-related issues.

Training Development Mentoring Mortgage Communication Skills Quality Control