Open to opportunities

Nitik Singh

@nitiksingh

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Client Success professional driving onboarding, support, and operational efficiency.

India

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What I'm looking for

I am seeking a remote role in Client Success, Customer Support, or Onboarding where I can improve processes, optimize response SLAs, and drive client adoption in a collaborative, growth-focused team.

I am a Client Success / Customer Support and Google Certified IT Support professional with experience supporting international clients across the UK, USA, Canada, and Latin America. I focus on onboarding, CRM management, ticket resolution, and cross-functional coordination to deliver consistent service.

In my current role I managed onboarding and ongoing support, used HubSpot, Zoho CRM, and Jira, and improved average response time by 40% through structured prioritization and workflow tracking. I also create onboarding guides, FAQs, and documentation to streamline client adoption and maintain CRM pipelines for consistent follow-ups.

I have supported B2B onboarding, acted as a liaison between clients and internal teams, and consulted for small businesses on CRM setup and customer communication. I bring strong cross-cultural communication, process improvement, and remote collaboration skills to roles in Client Success, Customer Support, or Onboarding.

I am Open to Global Remote Jobs in Customer Success / Customer Support / IT Support (L1) Roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Remote

Jan 2021 - Present (5 years 2 months)

Managed onboarding and ongoing support for international clients across the UK, USA, Canada, and LATAM, improving average response time by 40% through structured prioritization and workflow tracking.

Client Onboarding HubSpot Zoho CRM Jira Ticket Resolution Documentation

Operations & Client Support Coordinator

The Aconi India

Jan 2021 - Dec 2022 (1 year 11 months)

Supported B2B client onboarding and communication workflows, acted as liaison between clients and internal teams, and contributed to process improvements that enhanced retention.

Client Onboarding B2B Support Workflows Process Improvement CRM Management Retention

CRM & Support Consultant

Freelance

Jan 2019 - Jan 2021 (2 years)

Assisted small businesses with CRM setup and customer communication systems, streamlining onboarding and customer journey documentation for global clients.

CRM HubSpot Zoho CRM Customer Onboarding Documentation Email Support Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Symbiosis Centre for Management Studies, Pune

Bachelor of Business Administration, Marketing & Human Resources

2015 - 2018

Grade: 5.5

Activities and societies: Received Certification for Junior Security Member of the Department and Core Security Member of the Department in Annual fest SYMPULSE. 1st Place in Cultural fest for Western Music and Arts Performance.

Completed a Bachelor of Business Administration with focuses in Marketing and Human Resources from 2015 to 2018.