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Nitesh Choube

@niteshchoube

Assistant Operations Manager at Interactive Manpower Solutions, improving SLA adherence from 78% to 96% across UK healthcare workforce delivery.

India

Message

What I'm looking for

I’m actively seeking a senior AOM or operations role where my depth of delivery experience translates directly.

At Interactive Manpower Solutions, I oversee recruitment operations for more than 250 UK healthcare employer clients and coordinate delivery across a team of 15–20. Since 2024, I’ve also had full P&L accountability, overseeing forecasting, pipeline management, and performance targets.

I improved SLA adherence from 78% to 96% by redesigning SOP-driven workflows and introducing structured performance reviews. I’ve also applied ChatGPT and Notion AI to forecasting, competitor analysis, and reporting workflows.

Experience

Work history, roles, and key accomplishments

Current

Assistant Operations Manager

Current

Interactive Manpower Solutions

Jan 2022 - Present (4 years 8 months)

Leads end-to-end recruitment operations for 250+ UK healthcare clients, managing a team of 15-20 and owning P&L since 2024. Improved SLA adherence from 78% to 96% and reduced operational delays by 30%.

Team Lead – Recruitment

Interactive Manpower Solutions

Feb 2020 - Jan 2022 (1 year 11 months)

Managed a pod of recruiters for UK healthcare verticals, overseeing performance, call calibration, and SLA quality. Supported business development and served as senior contact for key accounts.

Recruitment Team Leadership SLA Management Call Calibration Business Development Customer Relationship Management

Senior Recruitment Consultant

Interactive Manpower Solutions

Feb 2019 - Jan 2020 (11 months)

Managed end-to-end candidate sourcing, screening, and placement for UK healthcare clients, developing deep familiarity with NHS frameworks and compliance. Consistently exceeded placement targets and earned promotion to Team Lead.

Recruitment Candidate Sourcing Screening Placements NHS Frameworks Compliance Target achievement

Recruitment Consultant

Interactive Manpower Solutions

Jan 2018 - Jan 2019 (1 year)

Managed end-to-end sourcing and placement for UK healthcare clients across NHS and private sector accounts. Exceeded placement targets consistently and earned promotion to Senior Recruitment Consultant within 12 months.

Recruitment Sourcing Placements UK Healthcare NHS Compliance

Customer Associate

Tech Mahindra

Sep 2016 - Dec 2017 (1 year 3 months)

Maintained 90-95% first-call resolution in a high-volume customer service environment. Reduced escalations by 18% by identifying and acting on recurring issue patterns.

Customer Service First Call Resolution Escalation Handling Process Improvement