Akanksha Narain

Built a Salesforce-driven performance framework for 20+ associates, improving service delivery standards by 15% in Q1. Standardized SLA-matched workflows to achieve 100% fulfillment across high-stakes London portfolios and audited UK pay runs via Oracle ERP for 3 straight quarters with zero regulatory penalties.

Managed employee lifecycle across 5+ London sites and structured dispute resolution to cut estimated staff attrition by 18%. Automated payroll inputs and inventory tracking, reducing administrative errors by 20% and saving ~6 hours/week of manual work.

Rolled out compliance and safety training frameworks across 100+ distributed US sites, achieving 100% adherence to state standards. Renegotiated vendor contracts to save 12% in annual costs and wrote crisis-response playbooks that prevented service outages during 3 major incidents, lifting client retention by 15%.

Ran live operations for 70,000+ educational sessions across 3 time zones while maintaining a 98% success rate. Built automated recruitment pipelines to cut hiring cycle time by 30% (45 days to 31) and implemented Salesforce feedback loops that improved referral rates and customer lifetime value by 22%.

Handled 90–120 escalations daily while consistently exceeding CSAT and SLA targets, reaching the top performance tier within 60 days. Identified recurring logistics bottlenecks in refund workflows, leading to team-wide fixes that reduced resolution time noticeably.

Maintained workforce data and dealer networks using Oracle ERP to support senior management’s resource and inventory decisions. Ensured corporate systems data integrity for operational planning and reporting needs.

Led end-to-end recruitment, onboarding, and training for 50+ staff while managing CBSE affiliation compliance. Introduced digital reporting tools that eliminated manual scheduling errors across the institution.

Completed an MBA in HR & Operations at Jaipur National University (2020).

Completed a B.Com degree from Patna University (2017).