Naina Dkhar

I am a customer-centric and engaging professional with over 6 years of experience in customer service and process training at Accenture. My journey has been marked by a commitment to delivering impactful service interactions and fostering a culture of performance and development. Known for my empathy and clarity, I excel at turning service challenges into delightful opportunities for customers.

In my role as a Trainer at Accenture, I have successfully delivered soft skills and interpersonal skills training for both new hires and tenured employees. My ability to audit calls and provide detailed feedback has significantly contributed to the development of my peers. I take pride in leading onboarding and upskilling sessions that boost confidence and clarity among participants. Recognized for my interactive delivery and strong participant connection, I have mentored aspiring trainers and supported their certification journeys through effective teach-back sessions.

Throughout my career, I have consistently achieved high performance metrics, including an 85% throughput and 90% L1 accuracy in training sessions. My dedication to customer service has been acknowledged through various awards, including the Encore Award for client delight and operational rigor. I am passionate about contributing meaningfully to customer experience and development, and I strive to promote a positive support culture in every role I undertake.