Nishanth Nelapatla
@nishanthnelapatla
Project Manager at Amazon who delivered an 80% operational improvement and completed a UK network program rollout.
IndiaWhat I'm looking for
At Amazon, I delivered a performance improvement program for 100+ associates, achieving and sustaining an 80% improvement in operational metrics. I also coordinated the IE CAP program rollout across the UK network, reaching 100% completion within one week.
As Group Manager at Amazon, I led a cost optimization initiative that eliminated inactive resources and delivered approximately INR 145k in annual savings. I also helped mobilize one million in funding for the Abhaya Multi-Purpose Hall at TGRS&JC(G), Telangana.
I worked across Operations, Quality, and Analytics on a process transformation that improved SLA adherence across customer contacts by 50%. A separate frontline recognition program redesign reduced operational defects by 87%.
Earlier at Amazon, I streamlined concession workflows, reducing resolution turnaround from 24–48 hours to 6–8 hours. I’m focused on contributing as a Project Manager, Program Manager, Agile Project Manager, or Transformation Manager, leading strategic initiatives and business change.
Experience
Work history, roles, and key accomplishments
Delivered a performance improvement program for 100+ associates, achieving an 80% improvement in operational metrics. Directed the rollout of the IE CAP program across the UK network, achieving 100% completion within one week.
Directed a cross-functional cost optimization initiative, delivering INR ~145k annual cost savings. Spearheaded process transformation that improved SLA adherence by 50% and led social impact programs delivering 1,500+ volunteer hours.
Streamlined concession workflows, cutting resolution turnaround from 24-48 hours to 6-8 hours. Directed implementation of a performance management framework that improved team accountability by 30% and customer satisfaction by 15%.
Education
Degrees, certifications, and relevant coursework
Project Management Institute
Agile Certified Practitioner (PMI-ACP), Agile Project Management
Currently pursuing the Agile Certified Practitioner (PMI-ACP) certification.
Project Management Institute
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification in March 2026.
St. Mary's College
Bachelor, Computer Science
2007 - 2010
Pursued a Bachelor's degree in Computer Science from St. Mary's College, Hyderabad, from 2007 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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