Niño Rey User

Oversee Amazon account health, create and optimize product variations, and design brand-tailored promotions. Monitor TikTok Shop performance, manage compliance, and optimize listings through SEO.

Managed FBA reimbursements by filing and monitoring cases for missing shipments, lost/damaged inventory, and customer returns. Ensured accurate resolution and timely reimbursement through detailed investigation and documentation.

Delivered exceptional customer service by resolving inquiries and issues via phone with professionalism and empathy. Maintained detailed knowledge of Amazon's products, policies, and procedures.

Provided empathetic and patient assistance to customers experiencing connectivity issues, ensuring clear communication and reassurance during outage incidents. Guided customers through troubleshooting processes.

Delivered expert technical support by troubleshooting hardware and software issues, resolving connectivity problems, and assisting with device setup. Provided clear, step-by-step guidance throughout the troubleshooting process.

Assisted customers with order placement, provided personalized product recommendations, and ensured a seamless ordering experience. Delivered real-time updates on order status and tracking information.

Offered expert guidance to customers with TV-related issues, including setup, connectivity, hardware, and software troubleshooting. Applied extensive knowledge of TV technologies to quickly diagnose and resolve issues.

Pursued a Bachelor of Science in Information Technology at Asian College of Technology Cebu from 2015 to 2016.