Open to opportunities

Frances Ainnah Toquib

@francesainnahtoquib

Experienced Amazon reimbursement specialist combining inventory reconciliation, customer support, and accurate case management.

Philippines

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What I'm looking for

I’m looking for a role where I can own reimbursement and inventory accuracy, investigate discrepancies, and provide empathetic customer support—using my case management and reporting skills in a team that values clear documentation and continuous learning.

I’m an experienced Amazon VA and reimbursement case manager, focused on reimbursing missing units, resolving inventory discrepancies, and maximizing reimbursements with accuracy and follow-through.

I handle high-volume customer inquiries and support Shopify email tickets with professionalism and empathy—covering order management, tracking, cancellations, refunds, and issue resolution.

In my reimbursement role, I oversee claim accuracy, investigate discrepancies, coordinate with teams to manage reimbursement cases, maintain documentation and compliance, and keep clients updated on claim statuses.

I also bring an analytics mindset from my Data Analyst experience—collecting, cleaning, analyzing data with Excel and Google Sheets, and presenting findings in simple reports to spot patterns and trends.

Experience

Work history, roles, and key accomplishments

Shopify Email Support Rep

Tawk

Oct 2025 - Mar 2026 (5 months)

Managed high-volume Shopify customer inquiries via email with professionalism and empathy. Assisted with orders, tracking, cancellations, refunds, reimbursements, and resolved damaged/missing/delayed order issues by coordinating with warehouse and logistics teams.

Order Management Shipment Tracking Documentation

Reimbursement Expert / Case Manager

Evo Tech Software Solutions Inc.

Dec 2022 - Oct 2025 (2 years 10 months)

Oversaw reimbursement processes to ensure accuracy in claims by investigating discrepancies and resolving issues efficiently. Coordinated across teams to track reimbursement cases, maintain documentation and policy compliance, and provide clients with claim status updates.

Documentation Policy Compliance

Data Analyst

Philippine Packing Corporation

Jul 2021 - Aug 2021 (1 month)

Collected and cleaned data from various sources to ensure accuracy by removing errors and duplicates. Analyzed data using Excel or Google Sheets and created reports with charts, graphs, and summaries to present findings.

Data Collection Data Cleaning Excel Google Sheets Data Analysis Reporting Data Visualization Trend Analysis