PVPaolo Vincis
@paolovincis
Creative cultural development leader with over 10 years in customer service.
ItalyWhat I'm looking for
With over a decade of experience in customer service and cultural development, I have honed my skills in training, team leadership, and communication coaching. My journey has taken me through various roles, where I have successfully designed and delivered training programs that enhance soft skills and emotional intelligence among teams. My ability to connect with individuals from diverse backgrounds has been pivotal in fostering a collaborative and motivated work environment.
Throughout my career, I have worked with renowned companies such as SYKES Enterprises and Hertz, where I played a crucial role in mentoring new hires and providing language and cultural coaching. My commitment to excellence is reflected in my proactive approach to recruitment and onboarding, ensuring that every team member is equipped for success. I thrive in fast-paced, international settings and am passionate about driving customer satisfaction through effective communication strategies.
Experience
Work history, roles, and key accomplishments
Cultural Development Specialist & Team Lead
SYKES Enterprises Eastern Europe
Jan 2011 - Dec 2022 (11 years 11 months)
Designed and delivered soft skills and communication training for Samsung's customer service teams, providing language and cultural coaching for Italian operations. Acted as an internal recruiter and mentor for new hires, collaborating closely with account directors and client stakeholders.
Customer Service Representative
Hertz
Jan 2010 - Dec 2010 (11 months)
Assisted customers efficiently with rental processes and provided comprehensive post-service support. Successfully managed bookings, resolved complaints, and coordinated vehicle logistics.
Account Trainer - Nokia Account
SYKES Enterprises Italy
Jan 2007 - Dec 2008 (1 year 11 months)
Delivered effective training sessions on new product launches and service procedures for the Nokia account. Created comprehensive onboarding content and technical documentation, reporting KPIs and training effectiveness to the client.
Customer Care & Help Desk Support
SYKES Enterprises Italy
Jan 2001 - Dec 2007 (6 years 11 months)
Provided essential 1st and 2nd level support for mobile devices and services, ensuring efficient resolution of customer issues. Acted as a key escalation point for complex cases, demonstrating strong problem-solving abilities.
Education
Degrees, certifications, and relevant coursework
UFUniversity of Florence
Bachelor of Science, International Relations
Studied International Relations at the University of Florence. Gained knowledge in political science and global affairs.
Liceo Scientifico G. Asproni
High School Diploma, Scientific Studies
Completed high school education at Liceo Scientifico G. Asproni, focusing on scientific subjects.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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