Open to opportunities

Nina Thomas

@ninathomas

Message

Logistics and client-operations leader with 5+ years coordinating schedules, stakeholders, and time-sensitive delivery.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced operations or logistics role where I can own schedules, coordinate stakeholders, prevent disruptions, and improve workflows—while delivering responsive client support and ensuring accurate documentation and billing.

I’m an operations and client-success leader with 5+ years driving high-volume schedules, time-sensitive service delivery, and issue resolution in fast-paced environments. At Teachstone, I manage complex service schedules and logistics coordination across multiple accounts, serving as a primary point of contact for clients who need schedule changes, status updates, and rapid support.

I’m known for coordinating “moving timelines” and internal handoffs while maintaining accurate records and next-step documentation. I proactively track milestones, monitor deliverables, and communicate delays, risks, and operational changes to prevent disruptions, while partnering with operations and finance to resolve discrepancies and support accurate billing documentation.

Earlier, as Chief Executive Officer / Operations Lead at Nspire Academy, I oversaw day-to-day operations, calendars, resource allocation, and stakeholder communication—building systems that improved workflow efficiency and helped teams stay on track. I bring that same client-centered, solution-oriented approach to dispatch support, route/appointment coordination, documentation accuracy, and proactive problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Client Success

Current

Teachstone

Jun 2021 - Present (4 years 10 months)

Managed complex client service schedules and logistics across multiple accounts, ensuring timely delivery through accurate records and next-step documentation. Served as the primary contact for schedule changes and time-sensitive issues, coordinating with operations and finance to support billing documentation and resolve discrepancies.

Client Success Management Scheduling Logistics Coordination Microsoft Excel

Current

Operations / Community Support Lead

Current

Care365

Jul 2018 - Present (7 years 9 months)

Supported community-facing operations by managing scheduling, communications, and service coordination for outreach activities. Assisted with event logistics and follow-up communications to keep plans organized and on schedule.

Community Operations Scheduling Event Logistics Outreach Coordination Service Coordination

Chief Executive Officer / Operations Lead

Nspire Academy

Jul 2020 - Jun 2021 (11 months)

Led daily business operations, including scheduling, client coordination, and service planning for a growing organization. Built workflow systems to track deliverables and improved day-to-day efficiency while handling client inquiries and resolving service concerns.

Scheduling Client Coordination Service Planning Resource Allocation

Literacy Lead Coach & Specialist

Dallas Independent School District

Jun 2018 - Jul 2020 (2 years 1 month)

Coordinated schedules, meetings, and training logistics across multiple campuses, managing competing priorities in a deadline-driven environment. Maintained records and tracked progress to ensure stakeholders received accurate materials and timely updates.

Scheduling Prioritization Records Management Problem Solving

Principal

Gateway Charter Academy

Jul 2017 - Jun 2018 (11 months)

Directed daily site operations, including staff scheduling, issue resolution, and service coordination in a fast-paced leadership environment. Maintained organized records to support compliance, planning, and effective operational decision-making.

Operational Leadership Scheduling Service Coordination & Compliance Records Management