Open to opportunities

Lakerrie Forrest

@lakerrieforrest

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Proven leader with extensive experience in operations management.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to lead teams, drive operational excellence, and foster a culture of continuous improvement.

I am a proven leader with years of experience in motivating and inspiring teams. My strong operational background allows me to utilize my passion for developing others to build the next generation of leaders. Currently, I serve as the Operations Manager at Target Inc., where I lead the day-to-day operations of the sortation center, ensuring that daily operational KPIs are met while maintaining a strong focus on safety and productivity.

Throughout my career, I have demonstrated my ability to coach and develop non-exempt direct reports, helping them achieve their quarterly and yearly goals. I am well-versed in computerized management systems, including SAP reporting, and have successfully identified operational inefficiencies, developing action plans to enhance productivity. My previous experience at Nike Inc. and McMaster-Carr has further honed my skills in inventory management, customer service, and team development, allowing me to create a culture of excellence in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Target Inc.

Oct 2022 - Present (2 years 9 months)

As the main operational leader for the day side of Target's Sortation Center, I ensured daily operational KPIs were met along with performance and budget goals. I also coached and developed non-exempt direct reports on quarterly/yearly goals and development plans.

Clone Warehouse operations TLMD Operations Production Control Team Leadership

Distribution Operations

McMaster-Carr

Apr 2021 - Oct 2022 (1 year 6 months)

I worked in the bin filling department to ensure customer commitments were met and audited packages for accuracy and proper packaging. I also collaborated with consumers to resolve order discrepancies and worked with associates to ensure best practices for work efficiency and accuracy.

Bin Filling Package Auditing Customer Service Order Resolution

Operations Manager

Nike Inc.

Jun 2013 - Apr 2021 (7 years 10 months)

I supervised, trained, and developed associates across all store areas and oversaw bi-yearly store inventory, managing inventory levels and conducting audits. I also focused on succession planning, building a talent pipeline, and overseeing all front-end operations, including cashiers, cash handling, and driving customer service.

Workday SuccessFactors ServiceNow HRIS systems Inventory Management Succession Planning Talent Development Customer Service Payroll Management Loss Prevention

Education

Degrees, certifications, and relevant coursework

DePaul University

Bachelor of Science, Health Science

Completed a Bachelor of Science degree with a major in Health Science, focusing on health policy and administration. Additionally, pursued a minor in Biomedical Ethics, gaining a comprehensive understanding of healthcare systems and ethical considerations.

South Shore International College Prep

Diploma, General Studies

Obtained a high school diploma from South Shore International College Prep. Developed foundational skills in various subjects, preparing for higher education.