Alisha Davison

I am an operations leader with 10+ years of experience supporting insurance and HR teams, focused on improving access to care and delivering exceptional service experiences. I work effectively in remote, cross-functional environments and prioritize compliance with regulations such as HIPAA.

I have led high-volume scheduling and client onboarding efforts, coordinating appointments and service delivery across 50+ agents and mentoring junior staff. My initiatives improved onboarding success rates by 23% and a scheduling software transition I led increased efficiency and customer satisfaction by 30%.

I build and document repeatable processes, create SOPs and knowledge-base resources, and run cross-training programs to increase team flexibility and coverage. I’m comfortable with EMR systems and productivity platforms including G-Suite, Slack, Zoom, Salesforce, and Microsoft 365, and I translate technical tools into better operational outcomes.

I bring a pragmatic, people-first approach to operations, coaching teams to higher performance while ensuring regulatory compliance. I’m passionate about expanding access to mental health care and mentoring others, and I seek roles where I can scale efficient, compliant scheduling and onboarding practices.