Nina Abdurakhmanova
@ninaabdurakhmanova
Dedicated care coordinator with expertise in healthcare administration.
United StatesWhat I'm looking for
I am a passionate care coordinator with extensive experience in healthcare administration, particularly in mental health services. At Fidelis Care, I have honed my skills in building authorizations for both inpatient and outpatient services, ensuring that our members receive the support they need. My role involves not only coordinating functions but also providing administrative and clerical support to enhance workflow efficiency.
Previously, I served as a Customer Service Representative at Fidelis Care, where I responded to member inquiries and maintained relationships between departments to ensure timely issue resolution. My background also includes experience as a Medical Biller and Receptionist, where I managed medical billing processes and provided excellent customer service. I am committed to improving customer experiences and ensuring that all interactions are handled with professionalism and care.
Experience
Work history, roles, and key accomplishments
Care Coordinator II
Fidelis Care
Oct 2021 - Present (3 years 11 months)
Built authorizations for providers for inpatient and outpatient mental health services. Provided support to members of the department and supported various department functions, ensuring efficient service to customers. Responsible for supporting the department by coordinating functions and completing administrative, telephonic and clerical duties as assigned.
Customer Service Representative
Fidelis Care
May 2019 - Present (6 years 4 months)
Responded to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Documented, tracked, resolved, and responded to all assigned complaints and inquiries in writing and/or by telephone in a timely and professional manner. Processed written customer correspondence and provided the appropriate level of timely follow-up.
Medical Biller, Receptionist, & Dispatcher
Menahem Simkho Transportation
Oct 2012 - Present (12 years 11 months)
Handled all medical billing; prepared, reviewed, and submitted medical claims. Transmitted claims using billing software, including electronic and paper claim processing. Followed up on unpaid claims within the standard billing cycle timeframe and provided insurance with correct information.
Education
Degrees, certifications, and relevant coursework
Touro College
General Education Diploma, General Education
2010 - 2012
Completed a comprehensive curriculum covering various subjects to earn a General Education Diploma. Developed foundational knowledge and skills essential for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Nina?
You can contact Nina and 90k+ other talented remote workers on Himalayas.
Message NinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
