NIMESH THAKKAR

I've supported Maersk Global Service Centres since 2012, managing production and application support, critical incidents, service requests, and business continuity within defined SLAs. I work hands-on with ServiceNow ITOM, including service mapping, event management, and operational workflows.

I manage master data across Customer, Vendor, Geography, Facility, Vessel, and Commodity domains, using PostgreSQL and Oracle for SQL troubleshooting, validation, reconciliation, analysis, and root cause investigation. I also perform functional and UI testing, support defect resolution, and maintain operational documentation, SOPs, and knowledge articles.

Using Excel VBA, macro automation, and AI productivity tools, I've reduced manual effort by 75% while improving access-management and data-validation processes.

Earlier at IBM GPS, I managed SAP material master uploads and customer/supplier data processes, supported SOX compliance, migrations, automation, and team transitions. I enjoy leading analyst operations through workload management, SLA/KPI tracking, coaching, mentoring, and continuous improvement.