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Nikunj Bhadja

@nikunjbhadja

Enterprise Master Data professional at Maersk who improved governance and delivered 96% SLA across global data applications.

India

Message

At Maersk Global Service Centre, I lead enterprise Master Data operations across Customer, Vendor, and Vessel domains, supporting uninterrupted business operations for global users while delivering 96% SLA.

I strengthened data governance through proactive data quality initiatives and access controls. I also used Microsoft Copilot to automate reporting and provide leadership with operational insights.

Earlier at Maersk, I managed Master Data platforms and service delivery, and transitioned Customer Master Data operations from London to Pune without business disruption. As a Business Analyst and Financial Controller, I supported business process improvements and financial reporting, including the successful transition of HFM controlling activities to Pune.

Experience

Work history, roles, and key accomplishments

Current

Technology Operation - L3

Current

Maersk Global Service Centre

Jul 2021 - Present (5 years 4 months)

Led enterprise Master Data operations across Customer, Vendor, and Vessel domains, enabling uninterrupted business operations for 25,000+ global users while consistently delivering 96% SLA. Spearheaded AI-driven automation using Microsoft Copilot and improved service resilience through Incident, Problem, and Change Management.

Master Data Management Data Governance Microsoft Copilot Incident Management Change Management ServiceNow Stakeholder Management

Financial Controller

Maersk Global Service Centre

Nov 2008 - Sep 2021 (12 years 10 months)

Managed financial controlling and reporting processes using SAP BW and HFM, enabling accurate financial reporting and informed business decisions. Partnered with external auditors and global finance teams to deliver compliant year-end reporting.

SAP BW Hyperion Financial Management Financial Reporting Audit Management Stakeholder Management

IT-Analyst

Maersk Global Service Centre

Mar 2013 - Jul 2021 (8 years 4 months)

Managed enterprise Master Data platforms supporting critical business functions, ensuring high availability and reliable data services across global operations. Led service delivery for Customer, Vendor, Vessel and Deadline applications, consistently meeting business SLAs while minimizing operational disruptions.

Master Data Management Service Delivery Root Cause Analysis Access Governance Vendor Management Knowledge Management

Business Analyst

Maersk Global Service Centre

Sep 2011 - Mar 2013 (1 year 6 months)

Analysed complex business data and trends to provide actionable insights, supporting strategic decision-making and improved business performance. Developed and implemented comprehensive business process models and enhancements, driving efficiency and eliminating operational bottlenecks.

Business Analysis Process Improvement Stakeholder Management Requirements Gathering Project Delivery