Open to opportunities

Nils Wiesinger

@nilswiesinger

Message

I support DJI customers, improve service workflows, and build practical backend and database solutions.

Portugal

Message

What I'm looking for

I'm looking for a remote, fast-paced role where I can support customers, improve workflows, automate practical processes, and continue growing my technical skills.

At DJI via Teleperformance, I handle around 25 customer interactions daily across chat, email, and calls in German and English, resolving presales questions, order issues, returns, and technical product requests. I use Zoho CRM and Jira for ticket management and escalation, while maintaining consistently high satisfied and very satisfied customer ratings.

I also bring hands-on Java backend and PostgreSQL experience from Softsolution GmbH, where I diagnosed bugs and supported internal tooling in an agile Scrum environment. I enjoy improving processes, demonstrated through a self-initiated Excel system that made call priorities and delivery status easier for my team to track.

Experience

Work history, roles, and key accomplishments

Current

Presales Support Agent L1

Current

DJI

Jun 2026 - Present (3 months)

Handles approximately 25 customer interactions daily via chat, email, and calls, maintaining high CSAT ratings. Utilizes Zoho CRM and Jira for ticket management and workflow tracking, and implemented a color-coded Excel system to improve team organization.

Zoho CRM Jira Excel Customer Support Ticket Management Workflow Optimization

Education

Degrees, certifications, and relevant coursework

HTL Waidhofen/Ybbs

Matura, IT Engineering

2020 - 2025

Activities and societies: Diploma project: full-stack event management system (C#, Blazor, PostgreSQL, REST APIs); coursework included agile project management and Jira.

Completed a five-year technical secondary school program specializing in software engineering, databases, and web development, culminating in the Matura diploma.