nilakhi gogoi
@nilakhigogoi
I resolve multi-channel customer queries for international markets using CRM-driven support.
IndiaWhat I'm looking for
I've supported enterprise customers at Deltek – Replicon across phone, email, and LinkedIn, resolving product queries and guiding customers to the right solution. I document interactions in Salesforce and use structured handoffs for complex technical or policy-related cases.
Previously at Vantage Circle, I managed high-volume client interactions and worked with Customer Success, Sales, Marketing, and Product teams on onboarding, feedback, follow-ups, and service improvements. I focus on clear, empathetic communication that helps prevent escalations and builds customer confidence.
I'm comfortable in remote, rotational-shift environments and bring experience with Salesforce, HubSpot, ZoomInfo, Groove, and multi-channel case tracking. I also communicate fluently in English, Hindi, and Assamese.
Experience
Work history, roles, and key accomplishments
Associate SDR
Deltek – Replicon
Sep 2025 - Jan 2026 (4 months)
Served as first point of contact for enterprise customers in the US market, resolving product queries and guiding them to the right solution via phone, email, and LinkedIn. Documented interactions in Salesforce CRM, researched accounts using LinkedIn Sales Navigator and ZoomInfo, and escalated complex cases through structured handoffs.
Sr. SDR
Vantage Circle
Jun 2024 - Sep 2025 (1 year 3 months)
Collaborated with Customer Success on client onboarding and query resolution, managed high-volume multi-channel interactions using HubSpot, Apollo, ZoomInfo, EvaBot, and Groove, and shared customer feedback with Product and Marketing teams.
Marketing Intern
State Bank of India
Conducted market research and customer trend analysis.
Backend Executive
Kisan Network
Handled backend operations and data processing.
HR Intern
I&S Buildtech Pvt. Ltd.
Supported recruitment and onboarding coordination for new joiners.
Talent Acquisition Rep.
HR Central
Handled candidate communication, screening, and interview scheduling.
Education
Degrees, certifications, and relevant coursework
Gauhati University
Master of Business Administration, Marketing and HR
2022 - 2024
Grade: 6.3 CGPA
Pursued an MBA with a focus on Marketing and HR, achieving a CGPA of 6.3.
Baba Farid Institute of Technology
Bachelor of Science, Agriculture
2017 - 2021
Grade: 74%
Completed a Bachelor of Science in Agriculture with a score of 74%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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