YRYashi Raghav
@yashiraghav
Customer support and HR professional delivering efficient service and full-cycle recruitment.
IndiaWhat I'm looking for
I am a customer support and HR professional with progressive experience in international inbound customer service and end-to-end recruitment across non-IT roles. I have handled escalations, sourcing, screening, candidate validation, and placements while using tools such as Citrix, Avaya, Accops, Smart Assist and Excel to drive timely resolutions and hire-to-offer turnaround.
My background includes roles at Sunderland Global, Teleperformance, Tech Mahindra and Asfalcon Consultancy, where I closed vacancies through job portals and maintained candidate and client relationships throughout the recruitment lifecycle. I am focused, resourceful, and committed to continuous improvement, bringing strong communication, multitasking and time-management skills to support customer satisfaction and hiring outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Executive
Sunderland Global
Nov 2024 - Present (1 year)
Handle international inbound customer queries and escalations, resolving issues efficiently while maintaining high service standards and adherence to SLAs.
TEManaged customer inquiries and complaints for North American customers, using contact center tools to resolve issues and maintain customer satisfaction.
TMProvided customer service and support across channels, resolved client issues, and supported operational targets through effective use of contact center platforms.
Education
Degrees, certifications, and relevant coursework
JUJiwaji University
Master of Business Administration, Human Resources
2019 - 2021
Completed Master of Business Administration with specialization in Human Resources from Jiwaji University between 2019 and 2021.
KRG College, Gwalior
Bachelor of Commerce, Commerce
2016 - 2019
Completed Bachelor of Commerce at KRG College, Gwalior from 2016 to 2019.
Modern Convent School, Gwalior
Higher Secondary (12th), General
Completed higher secondary education (12th grade) at Modern Convent School, Gwalior, finished in 2016.
Hema Convent H.S. School, Gwalior
Secondary School Certificate (10th), General
Completed secondary education (10th grade) at Hema Convent H.S. School, Gwalior in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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