Open to opportunities

Niku Neshati

@nikuneshati

Multilingual medical interpreter and public health professional delivering accurate care communication and operationally efficient customer success.

United States

Message

What I'm looking for

I’m looking for roles where I can support multilingual healthcare outcomes while owning customer relationships, improving processes, and using data/reporting to drive operational efficiency and clear communication across teams.

I’m a multilingual public health professional with fluency in Spanish and French, experienced in HIPAA compliance, accurate data entry, documentation, and healthcare IT data streams. I bring a customer-centered mindset and strong organization to every setting I support.

As a Qualified Medical Interpreter - Spanish (since 01/2024), I provide in-person and virtual medical interpreting across cardiology, oncology, outpatient rehabilitation, behavioral health, detox, and primary care in consecutive & simultaneous interpreting modes. I’ve been interpreting during 12-hour shifts at INOVA Fairfax Hospital Emergency Room, averaging about 10 sessions per shift.

Previously, I served as a Customer Account Manager at Manifest MedEx, managing 400+ customer accounts for ambulatories, hospitals, IPAs, ACOs, medical groups, and health systems throughout California. I singlehandedly built a data dictionary of 100+ terms and a sortable map of 2,000+ network participants across all 58 counties, and I revamped recurring reports using custom-built Excel formulas.

I also lead and investigate in public health contexts: I led Fairfax County’s COVID-19 Contact Tracing Region 6 case interviewer team of 28, trained interviewers, and developed guidance tools in English, Spanish, and French. Earlier, I supported immigrant survivors through comprehensive needs assessments, safety screenings, and grant-funded program tracking, and I advanced into interim program management for training, supervision, and grant deliverables.

Experience

Work history, roles, and key accomplishments

Current

Qualified Medical Interpreter

Current

CLAS, Liberty Language Services

Jan 2024 - Present (2 years 3 months)

Provide in-person and virtual Spanish medical interpreting across cardiology, oncology, behavioral health, detox, rehabilitation, and primary care using consecutive and simultaneous interpreting. Since qualifying, have delivered average 10 sessions per 12-hour shift during service at INOVA Fairfax Hospital Emergency Room.

Medical Interpreting Simultaneous Interpretation Shift Based Service Delivery

Customer Account Manager

Manifest MedEx

Jul 2021 - Oct 2023 (2 years 3 months)

Managed a portfolio of 400+ customer accounts across ambulatories, hospitals, IPAs, ACOs, medical groups, and health systems for California’s largest nonprofit HIE platform. Built a 100+ term data dictionary and mapped 2,000+ network participants across all 58 counties, and revamped reporting cadences using custom Excel formulas.

Customer Account Management Customer Success Operations Network Participant Mapping Stakeholder Management Project Documentation Data Governance

Case Investigator Team Lead

Institute for Public Health Innovation

Jul 2020 - Jul 2021 (1 year)

Led Fairfax County COVID-19 contact tracing Region 6 team of 28 case interviewers. Trained interviewers, developed guidance tools in English/Spanish/French, and conducted multilingual case investigations for Fairfax County and George Mason University social services.

COVID 19 Contact Tracing Team Leadership LEP Language Access Multilingual Investigations Process Improvement

Social Services Case Worker

Tahirih Justice Center

Sep 2017 - Jul 2019 (1 year 10 months)

Coordinated services for immigrant survivors of gender-based violence by connecting clients to 150+ categories of social supports across Maryland, Washington, D.C., and Virginia. Managed caseloads of 15–25 individuals, conducted needs assessments and safety screenings, and provided crisis intervention, advocacy, interpreting/translation, and transportation/accompaniment.

Case Management Crisis Intervention Advocacy And Language Access Knowledge Management

Education

Degrees, certifications, and relevant coursework

ALTA Language Services

40-hour Medical Interpretation Training, Medical Interpretation

2023 - 2024

Completed Breaking Boundaries in Healthcare (BBiH), a 40-hour Medical Interpretation training program with ALTA Language Services.

George Mason University

Master of Arts in Global Affairs, Global Affairs

2017 - 2018

Grade: Master’s Certificate of Merit; Dean’s List

Activities and societies: Study abroad: University of Havana (Center for Research on International Economy), Havana, Cuba.

Completed an M.A. in Global Affairs at George Mason University, including relevant coursework in Global Health, Educational Psychology, and Human Security.