Open to opportunities

Belen Aranzana

@belenaranzana

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Bilingual remote customer support specialist with 12+ years improving healthcare and service operations.

United States

Message

What I'm looking for

I’m looking for a fully remote role where I can deliver bilingual, high-quality customer support, resolve escalations with empathy, maintain strict compliance, and continuously improve service and documentation to exceed SLAs.

I’m a highly accomplished Remote Customer Support Specialist with 12+ years delivering exceptional service across healthcare, logistics, retail, and enterprise environments. I’m known for turning high-level guidance into measurable operational results, resolving complex customer issues, and supporting diverse populations with professionalism and empathy—especially in fast-paced, fully remote settings.

In my roles, I prioritize compliance, discretion, and accuracy by documenting interactions thoroughly, navigating internal systems for timely resolution, and managing escalations with de-escalation techniques. I’ve also led real-world operations—supporting high-volume workflows, coordinating inventory and supply chain activities, training new employees, and previously overseeing supply and inventory operations for 14 operating rooms with a $2M budget—so I bring both customer-first service instincts and operational discipline.

Experience

Work history, roles, and key accomplishments

Current

Spanish Medical Interpreter

Current

Language Group

Jan 2024 - Present (2 years 5 months)

Provided high-volume bilingual medical interpretation with a focus on professional neutrality and confidentiality in high-stakes discussions. Documented interpreted encounters to support compliance, quality tracking, and continuity of care.

Medical Interpreting Patient Communication Confidentiality Technical Documentation

Current

Remote Bilingual Support Agent

Current

Spectrum, Inc.

Jan 2023 - Present (3 years 5 months)

Delivered fully remote bilingual customer support, resolving service inquiries and navigating internal systems to document and escalate issues. Used de-escalation techniques to resolve escalated concerns while meeting productivity and quality benchmarks.

Bilingual Customer Service Customer Escalation De escalation Case Documentation Quality Virtual Customer Support

Associate I

Amazon, Inc.

Jan 2021 - Jan 2024 (3 years)

Supported operational workflows in a fast-paced environment with emphasis on accuracy, efficiency, and compliance. Followed SOPs, maintained records, and collaborated across teams to meet performance targets and support continuous improvement.

Cross Functional Collaboration Quality Assurance Continuous Improvement Time Management

Customer Service Rep (Bilingual)

Aaron's, Inc.

Jan 2017 - Jan 2021 (4 years)

Provided end-to-end bilingual customer account support, including billing inquiries, account resolutions, and escalations. Supported sales operations and team leadership initiatives while driving customer satisfaction and retention.

Customer Account Support Billing Escalation Management Customer Retention Sales Support Team Leadership Problem Solving

Carrier/Customer Support Assistant

The Washington Post

Jan 2000 - Jan 2017 (17 years)

Managed correspondence distribution for 400+ customers with a focus on accuracy and timeliness. Assisted with service inquiries, account questions, and delivery concerns, including interpretation support when required.

Customer Service Correspondence Distribution Account Support Delivery Issue Resolution

Preoperative Resources Supervisor

Inova Fairfax Hospital

Led supply and inventory operations for 14 operating rooms, managing a $2M budget for Surgical Services. Served as a primary contact for patients, visitors, vendors, and staff, and trained employees on policies, safety, and compliance while coordinating scheduling and patient records.

Inventory Management Budget Management Patient Record Support Scheduling coordination