Open to opportunities

naili oniani

@nailioniani

Message

I lead customer success teams and improve retention, KPIs, and operational workflows.

Georgia

Message

What I'm looking for

I'm looking for a customer success, operations, or project leadership role where I can lead teams, improve customer outcomes through KPI-driven decisions, streamline workflows, and partner closely with Product, Sales, and Support.

At TripleTen, I lead and mentor 10–12 Success Managers, improving monthly program completions by 42% and raising team KPI achievement from approximately 75% to 90% within three months.

I've managed student portfolios of 120–150 learners, supporting engagement, retention, onboarding, graduation, and targeted follow-ups for at-risk students. I use Planhat, HubSpot, and Jira to manage progress, cross-functional cases, and customer lifecycle activities.

Previously, I managed projects across iGaming, workplace operations, construction, procurement, and office services. At Girteka Group, I managed 20+ vendors and a 1.5M annual budget, achieving approximately 17% cost savings through negotiation and resource allocation.

I enjoy using data-driven KPI management, coaching, and process improvement to strengthen team performance, resolve escalations faster, and keep complex operational initiatives on track.

Experience

Work history, roles, and key accomplishments

Current

Success Manager Team Lead

Current

TripleTen

Sep 2025 - Present (11 months)

Lead and mentor a team of 10–12 Success Managers, ensuring consistent service quality and achievement of performance targets. Increased monthly program completions by 42% and improved team KPI achievement from 75% to 90% through structured coaching and performance monitoring.