Looking for a job

Nikolin LEO

@nikolinleo

Message

I resolve high-volume customer enquiries across phone, email, chat, and front-desk channels.

United Kingdom

Message

What I'm looking for

I'm looking for a fully remote customer service or customer support role where I can resolve high-volume enquiries, handle complex complaints calmly, maintain accurate records, and work independently while contributing to a collaborative team.

I've supported customers at the Metropolitan Police, Unite Students, IFS, and Fitness Space, resolving sensitive enquiries, billing issues, complaints, tenancy matters, and account requests across busy public-facing and remote environments.

I'm used to staying calm when people are distressed or frustrated, documenting every interaction accurately, and coordinating with internal teams, contractors, and external agencies to reach a clear resolution. I also run Combatix Ltd, where I manage customer enquiries, deliveries, refunds, stock, supplier orders, and records directly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Fitness Space

Feb 2026 - Present (7 months)

First point of contact for a busy multi-site facility, handling phone, email, and walk-in enquiries. Resolves membership, billing, and account queries at first contact, maintains accurate member records, and builds the weekly rota for the front-of-house team.