@nikolaperic
IT support analyst at NCR Corporation who supported Sainsbury's/Argos stores and resolved hardware, software, and network issues.
SerbiaAt NCR Corrporation, I provided first-level technical support for the Sainsbury's/Argos retail chain, troubleshooting hardware, software, and network issues. I supported store servers, ESX virtual machines, Linux/Unix systems, POS equipment, phones, and computers.
At Valvoline, I provided Level 2 technical support and handled security-related tasks. I used Cisco Meraki Dashboard and Cisco Secure Client to troubleshoot network and connectivity issues and help maintain service continuity.
Work history, roles, and key accomplishments
Provided Level 2 technical support, diagnosing and resolving a broad range of software and system-related issues. Performed security-related tasks and supported secure system operations, troubleshooting network issues using Cisco Meraki Dashboard and Cisco Secure Client.
Provided first-level technical support for the Sainsbury's/Argos retail chain, troubleshooting hardware, software, and network issues. Resolved account and application issues involving Active Directory/Azure AD, Office 365, VPN connections, and other business applications.
Degrees, certifications, and relevant coursework
Medical Technician, Medical Technology
Completed education as a Medical Technician at Medical school in Belgrade.
Graduated Manager, Business and Law
Graduated as a Manager from the Faculty of Business and Law in Belgrade.
Software and tools used professionally
SerbiaYou can contact Nikola and 90k+ other talented remote workers on Himalayas.
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