Nikki Prado

Led the property's end-to-end reopening project after a three-year closure, standardizing operating procedures and producing SOPs and training materials across all departments.

Founded and operate a social enterprise delivering sustainable, community-based tours in Palawan, owning sales, operations, and finance as a one-person operation. Built and maintain a vetted network of local partners and design trip products from scratch.

Managed 36+ client projects per year with over $1M in annual portfolio value, owning the full project lifecycle from scoping to delivery. Sourced and negotiated with vendors globally and served as the single point of contact for clients across time zones.

Supported senior advisors on a membership-model portfolio of ultra-high-net-worth accounts, coordinating vendor outreach, reservations, and client communication. Resolved in-trip issues across global time zones and maintained clean booking records.

Directed daily operations of a 26-room boutique property across all departments, leading a team of 20-30 staff. Managed guest experience, service recovery, vendor relationships, and revenue strategy.

Supervised the front office team and reservations function, owning daily guest experience, room inventory, and check-in/check-out flow. Resolved guest issues and coached staff on service standards.

Rotated through front office, housekeeping, F&B, and events, building a hands-on foundation across every department of the property.

Earned a Bachelor of Science in Management with a major in Communications Technology from Ateneo de Manila University in 2011.

Holds national certificates in Front Office, Housekeeping, Professional Cooking (Restaurant Operations), and Food & Beverage Services.