Open to opportunities

Janneline Palanca

@jannelinepalanca

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Experienced operations manager with a strong background in customer service.

Philippines

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What I'm looking for

I seek a role that values customer service and offers growth opportunities.

I am an experienced operations manager with over a decade of expertise in managing diverse teams and enhancing customer experiences. My journey began at YC Ticket Net and General Services, where I honed my skills in corporate client relations and specialized group bookings. This foundational experience set the stage for my subsequent roles, where I continued to excel in operational management and client support.

In my most recent position as a Virtual Assistant and Social Media Admin for E9 Travels, I successfully handled social media marketing, client communications, and appointment setting. My ability to adapt to various roles, from property management to sales consulting, showcases my versatility and commitment to delivering exceptional service. I thrive in dynamic environments and am passionate about creating seamless experiences for clients.

Experience

Work history, roles, and key accomplishments

Sales Representative / Travel Consultant

Dreamport Asaptickets

Mar 2023 - Apr 2025 (2 years 1 month)

Generated leads and performed cold calling for inbound and outbound sales. Functioned as a sales agent, handling client interactions and closing deals. Managed data entry related to sales activities.

Sales Lead Generation Cold Calling Inbound Sales Outbound Sales Sales Agent Data Entry Communication

Virtual Assistant / Property Management / Social Media Admin

TYLERentals

Jan 2025 - Mar 2025 (2 months)

Managed social media advertising and marketing for rental properties. Handled accounts across multiple platforms including Airbnb, Vrbo, Houfy, and Booking.com. Performed appointment setting, email marketing, data entry, and CRM management, also utilizing Canva for graphic design.

Property Management Social Media Marketing VRBO Email Marketing Data Entry CRM Management Canva

Virtual Assistant / Social Media Admin / Customer Support

E9 Travels

Jan 2023 - Jan 2025 (2 years)

Managed social media advertising and marketing campaigns. Communicated with clients to handle queries and facilitate conversions. Handled bookings, issued tickets, and executed email marketing initiatives. Also performed appointment setting and graphic design using Canva.

Social Media Marketing Client Communication Email Marketing Appointment Setting Canva Customer Support

Executive Assistant

Quadroeagle Engineering Services and General Construction

Jan 2021 - Dec 2022 (1 year 11 months)

Provided comprehensive executive and personal assistance. Managed appointments, maintained records, and performed data entry. Offered administrative support, including calendar and financial management, while ensuring confidentiality.

Executive Assistant Personal assistance Appointment Setting Data Entry Administrative Support Calendar Management Financial Management Confidentiality

Property Manager

The Elysian Nook Palawan

Nov 2014 - Apr 2020 (5 years 5 months)

Assisted clients with travel, accommodation, and activity planning. Created itineraries and managed bookings and reservations. Handled accounts on major platforms like Airbnb, Booking.com, and Agoda.

Property Management Booking.Com Agoda)Customer Service Computer Literacy

Transport Operator

YC Transport Services

Jan 2007 - Nov 2014 (7 years 10 months)

Managed daily cash flow and expense liquidation. Maintained vehicle maintenance records and liaised with agencies. Organized and booked tours and holiday packages.