Garthon FREDERICK

I’m a highly experienced Guest Services & Operations Manager with 35+ years of global hospitality, maritime, and travel industry experience, including 15+ years as a seafarer. I’m known for calm, culturally adaptable problem-solving and for delivering 5-star standards even under pressure.

In property and operations leadership, I manage end-to-end front-of-house and back-office performance for hotels, resorts, and private villas. I serve as a primary point of contact for guests and owners—handling inquiries, bookings, requests, complaints, and conflict resolution—while overseeing housekeeping, maintenance, security, and vendor coordination to keep properties guest-ready.

I strengthen satisfaction and loyalty through guest follow-up systems and CRM-based personalization. I create clear SOPs that reduce operational waste and improve turnaround time, applying Lean Six Sigma principles to drive continuous improvement, quality control, and consistent service delivery.

My background spans progressive cruise-ship and onboard hospitality administration roles, where I supported diverse international teams and handled high-volume guest needs—check-in/out, shore excursions, travel arrangements, safety briefings, and service recovery. I also bring earlier hospitality supervision experience and modern upskilling in Lean Six Sigma Black Belt, CRM, and marketing.