Nikki Hillman

Acted as the first point of contact for member inquiries via phone and email, providing information and resolving issues related to accounts, services, or membership benefits. Authorized or declined treatments in line with company policy and processed virtual treatment requests via the My Bupa app.

Handled incoming calls from customers with energy service queries, aiming for first-time resolutions. Assisted customers using knowledge guides in SaaS platforms to troubleshoot, answer questions, and solve problems.

Ensured all calls were answered promptly, accurately, and professionally, handling customer queries via inbound calls, outbound calls, and email tickets. Assisted customers using call flow guides in SaaS platforms to troubleshoot, answer questions, and solve problems.

Fabricated uPVC window and door units, including cutting, welding, fitting components, and assembling units. Performed quality checks on an ongoing basis and worked towards daily productivity targets.

Performed order picking and packing, goods-in/stock replenishment, and production line duties. Used manual handling equipment in a fast-paced environment and maintained general housekeeping.

Cleaned, stocked, and supplied designated facility areas such as office space and workshop floor areas. Performed and documented routine inspection and maintenance activities, and carried out heavy cleansing tasks.

Responsible for the care of children placed by the local authority in a home environment. Collaborated with all involved parties to help children fulfill their potential.

Served customers drinks across the bar, handled cash, and managed the cash register. Maintained excellent customer service, handled complaints, and managed difficult behavior.

De-labelled and re-packed items of clothing for re-sale, unloaded and reloaded vehicles, and reorganized the warehouse. Performed order picking, wrapped pallets, and maintained records.

Conducted door-to-door canvassing, offering free quotations on products and services. Built customer rapport, met daily targets, and overcame objections.

Scanned and packed customers' shopping, handled cash and card transactions, and provided excellent customer service. Replenished stock on shelves and maintained hygiene of the work area.

Maintained a clean and hygienic ward environment and delivered patient meals. Performed general cleaning duties.

Provided silver service meal delivery to customers at their tables, cleared tables, and performed general cleaning duties. Communicated with other departments and handled complaints.

Achieved General Certificate of Secondary Education (GCSE) qualifications in a range of core and elective subjects. Developed foundational knowledge in mathematics, science, English, and humanities.