Emmanuel Jose
@emmanueljose
Result-oriented professional with nearly 10+ years of experience
What I'm looking for
As a seasoned professional with nearly 10+ years of experience in the US & UK insurance and mortgage industry, I have developed a strong track record of driving growth, improving processes, and leading high-performing teams. My expertise spans operations management, vendor management, strategic planning, and customer service.
In my current role as Associate Manager - Operations at AXA Global Business Solutions, I have successfully developed business management goals, built relationships with stakeholders, and driven annual planning initiatives. Prior to this, I have held various leadership positions at Avanze Technologies India Pvt. Ltd., FirstSource Solution Ltd., and Aegis Ltd., where I have consistently demonstrated my ability to motivate teams, improve customer satisfaction, and drive business growth.
I am a strong communicator with excellent relationship management, interpersonal, and negotiation skills. I am passionate about developing and implementing initiatives that drive business results and am committed to continuous learning and growth.
Experience
Work history, roles, and key accomplishments
Associate Manager - Operations
AXA Global Business Solutions
Feb 2023 - Present (2 years 3 months)
Currently managing operations and developing business management goals at AXA Global Business Solutions. Responsible for building relationships with stakeholders, driving annual planning, and supervising team performance to enhance efficiency and effectiveness.
Team Lead - Operations
Avanze Technologies India Pvt. Ltd.
Jul 2017 - Feb 2023 (5 years 7 months)
Led a team during the pandemic, ensuring performance and well-being. Guided new processes to support clients in the US and provided solutions for company growth.
Vendor Management Executive
Avanze Technologies India Pvt. Ltd.
Jul 2017 - Nov 2017 (4 months)
Supervised vendor operations, facilitated selection and contract negotiations, and monitored vendor risk management processes.
Senior Analyst
FirstSource Solution Ltd.
May 2016 - Feb 2017 (9 months)
Provided financial advisory and managed the loan underwriting process, ensuring compliance with regulatory guidelines and accuracy in documentation.
Sr. Customer Service Representative
Aegis Ltd.
Jan 2015 - May 2016 (1 year 4 months)
Identified customer needs and provided solutions to complaints, ensuring high levels of satisfaction and optimizing service quality.
Education
Degrees, certifications, and relevant coursework
Emmanuel hasn't added their education
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