Roopak chithran
@roopakchithran
Insurance operations professional at Genpact managing error analysis, audit support, and daily team huddles.
IndiaWhat I'm looking for
At Genpact India PVT LTD, I maintain an error-analysis tracker and provide detailed updates while supporting audit and production processes.
I coordinate with the team to address operational challenges, manage associate leave and floor coverage, and handle daily team huddles and error management.
At Way.com, I worked on auto insurance policies, including compliance checks, renewals, and updates across 45 carrier sites. I also trained new joiners and provided backup support to colleagues.
At RR Donnelley India Outsource Pvt Ltd., I worked on insurance and financial transactions, including error analysis, audit feedback, transaction records, billing, and invoicing. I hold an MBA in Finance and Marketing and a Microsoft Office Specialist certification.
Experience
Work history, roles, and key accomplishments
Maintain tracker and provide detailed updates on error analysis. Coordinate with the team to address operational challenges and support audit and production processes.
Sr. Insurance Operation Specialist
Way.com
Mar 2024 - Sep 2025 (1 year 6 months)
Created tickets for underwriting, verified policy documents, and performed compliance checks. Worked on 45 carrier sites for renewals, cancellations, and retention updates.
Sr. Financial Associate
RR Donnelley India Outsource Pvt Ltd.
Jan 2022 - Dec 2023 (1 year 11 months)
Performed error analysis on transactions to ensure 100% quality. Acted as SME, audited and provided feedback to level 1 associates, and reported performance dashboards to senior management.
Financial Associate
RR Donnelley India Outsource Pvt Ltd.
Jan 2021 - Dec 2022 (1 year 11 months)
Updated insurance database with new transactions and handled billing and invoicing. Verified customer data and analyzed profiles for commercial insurance hiring criteria.
Education
Degrees, certifications, and relevant coursework
Tkm Institute of Management, University of Kerala
MBA, Finance and Marketing
2017 - 2019
MBA in Finance and Marketing from Tkm Institute of Management, University of Kerala, from 2017 to 2019.
Sree Narayana College of Technology, University of Kerala
B com, Computer Application
2013 - 2016
B com with Computer Application from Sree Narayana College of Technology, University of Kerala, from 2013 to 2016.
Microsoft
Microsoft Office Specialist, Microsoft Office
Microsoft Office Specialist certification from Microsoft.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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